Emergency Medical Dispatcher: Fast-Paced 24/7 Console Work

County Emergency Communications; Heflin (AL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Shift premiums

Job summary

County Emergency Communications in Heflin, AL is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and coordinate EMS resources. The role requires following approved protocols and maintaining compliant certifications.

Dispatchers may work extended hours, nights, weekends, and holidays as schedules require; compensation varies by assignment and agency guidelines. Training and certifications are provided per vacancy requirements.

Qualifications

• High school diploma or equivalent commonly required; sponsor training may be offered.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.
• Consult vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or equivalent

EMD certification (Emergency Medical Dispatcher)

Job description

County Emergency Communications in Heflin, AL is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and coordinate EMS resources. The role requires following approved protocols and maintaining compliant certifications.

Dispatchers may work extended hours, nights, weekends, and holidays as schedules require; compensation varies by assignment and agency guidelines. Training and certifications are provided per vacancy requirements.