24/7 Emergency Dispatch Operations Lead

maricopa; Phoenix (AZ); On-site; USD 51,000 - 74,000; Full time

Benefits offered by this job

Medical plans as low as $70/month

Holidays & personal day

ASRS retirement system

Paid sick leave

Parental leave

Childcare discounts

Job summary

The Maricopa County Sheriff's Office is seeking a Supervising Emergency Dispatcher to oversee day-to-day operations for Emergency Dispatchers and Call Takers, ensuring timely responses on 911 and non-emergency lines. The role requires leadership to maintain officer safety and high service levels 24/7.

Minimum three years as an Emergency Dispatcher/Operator plus FEMA NIMS IS-100/IS-700, OSHA, PREA, payroll training, and a valid AZ driver’s license.

Qualifications

• High School Diploma or GED.
• Three (3) years of experience as an Emergency Dispatcher or Emergency Operator.
• FEMA NIMS - IS100 AND 700, OSHA training, Payroll training, PREA training, and a valid Arizona driver’s license.

Responsibilities

• Supervise, train, and advise subordinates; prepare employee performance evaluations; counsel employees; mentor and apply progressive disciplinary measures to correct and/or improve overall work performance.
• Prepare schedules for staffing in a 24/7 facility.
• Approve leave time; assist staff with the payroll system.
• Respond to questions regarding procedures and policies.
• Receive and investigate complaints regarding employees.
• Log all calls, data, and activity into various computer programs; maintain logs consistently.
• Supervise and participate in answering 911, Crime Stop, and switchboard calls; dispatch calls; answer hot lines; and operate a language line.
• Verify jurisdictions and codes; handle jurisdictional disputes.

Education

High School Diploma or GED

Three (3) years of experience as an Emergency Dispatcher or Emergency Operator

Job description

The Maricopa County Sheriff's Office is seeking a Supervising Emergency Dispatcher to oversee day-to-day operations for Emergency Dispatchers and Call Takers, ensuring timely responses on 911 and non-emergency lines. The role requires leadership to maintain officer safety and high service levels 24/7.

Minimum three years as an Emergency Dispatcher/Operator plus FEMA NIMS IS-100/IS-700, OSHA, PREA, payroll training, and a valid AZ driver’s license.