Emergency Dispatch Supervisor

Maricopa County; United States; On-site; USD 107,453,000 - 151,536,000; Full time

Benefits offered by this job

Medical plans starting as low as $70/月

Holidays – 10/year + 1 personal day

Enrollment in Arizona State Retirement

Paid sick and parental leaves

Discounts at Kindercare childcare

Discounts at MCKids Club childcare

Job summary

The Maricopa County Sheriff's Office is seeking a supervisor to provide day-to-day oversight of Emergency Dispatchers, Call Takers, and 911/non-emergency lines, ensuring officer safety and timely response 24/7. You will supervise, train, and advise staff, prepare staffing schedules for a 24/7 facility, handle leave and payroll questions, and coordinate with county agencies.

A high school diploma, 3 years of dispatch experience, and background checks are required; preferred 4 years in

Qualifications

• Education: High School Diploma or GED.
• Three (3) years of experience as an Emergency Dispatcher or Emergency Operator.
• Background review required prior to hiring.
• Preferred: Four (4) years of experience in radio and telephone dispatching.

Responsibilities

• Supervise, train, and advise subordinates; prepare employee evaluations.
• Prepare staffing schedules for a 24/7 facility.
• Approve leave time; assist staff with payroll.
• Respond to questions regarding procedures and policies.
• Receive and investigate complaints regarding employees.
• Coordinate with County Attorney staff and judges after hours.
• Log all calls and data into computer systems; maintain logs.
• Verify jurisdictions and codes; handle jurisdictional disputes.
• Respond to correspondence from within the office.

Skills

Dispatcher supervision

Radio/telephone communications

Staff training & mentoring

Scheduling & payroll support

Policy compliance & reporting

Education

High School Diploma or GED

Tools

Payroll system

Alpha pager system

911/call-center software

Job description

Job Type: Unclassified

Department: Sheriff

About the Position

Are you committed to serving your community and making a difference in the lives of those who need your support? The supervisor is responsible for the day-to-day oversight of Emergency Dispatchers, Call Takers, and answering calls for service over 911 and non-emergency telephone lines. They ensure that officer safety is maintained while providing both emergency and non-emergency assistance to citizens and office personnel 24 hours per day, seven days per week. Consequences for error may result in monetary liabilities to MCSO and the County regarding lawsuits for injury; emergency situations not responded to in a timely manner; and ultimately loss of life. If you are looking for a career that makes a difference,

About the Maricopa County Sheriff's Office

Do you possess integrity, strong interpersonal skills, and do you have a desire to serve your community? We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel. The Maricopa County Sheriff's Office (MCSO) invites you to become part of Arizona's leading law enforcement agency where we come together as a team to support and provide public safety.

Position Qualifications

• Education High School Diploma or GED
• Experience Three (3) years of experience as an Emergency Dispatcher or Emergency Operator
• Other requirements Training with the exception of Arizona driver’s license to be provided on-the-job: FEMA NIMS – IS100 AND 700 OSHA training Payroll training PREA training A valid Arizona driver’s license
• Prior to hiring, the Sheriff's Office requires that all candidates pass an extensive background review. Our Preferred Candidate has Four (4) years of experience in radio and telephone dispatching. Two (2) years of which were as an Emergency Dispatcher in the Maricopa County Sheriff’s Office.

Compensation

Pay Range Min - 1st Quartile - Mid - Max $37.50 - $41.75 - $46.00 - $54.50

Growth and stability since 1871

• Choice of three medical plans – starting as low as $70/month
• Holidays – 10/year + 1 personal day
• Enrollment in Arizona State Retirement System
• Paid sick and parental leaves (birth/adoption)
• 30% discount at Kindercare childcare facilities in the Valley.
• 50% discount at MCKids Club childcare located next to our headquarters.
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees
• Access to free County gyms

Essential Job Tasks

• Supervise, train, and advise subordinates; prepare employee performance evaluations; counsel employees; mentor and apply progressive disciplinary measures to correct and/or improve overall work performance.
• Prepare schedules for staffing in a 24/7 facility.
• Approve leave time; assist staff with the payroll system.
• Respond to questions regarding procedures and policies.
• Receive and investigate complaints regarding employees.
• Contact County Attorney staff and judges after hours for all Maricopa County agencies.
• Compile and prepare various division reports for the Commander and Command Staff.
• Supervise and participate in answering 911, Crime Stop, and switchboard calls; dispatch calls; answer various hot lines; and operate a language line.
• Log all calls, data, and activity into various computer programs; maintain logs consistently.
• Contact and communicate with emergency response staff, outside agencies, and vehicles.
• Confirm warrants, missing people, stolen articles, stolen weapons, and stolen vehicles.
• Monitor deputies and run information for deputies; check/verify license plates and other information; advise district sergeants of traffic or emergency situations; use Alpha page system.
• Verify jurisdictions and codes; handle jurisdictional disputes.
• Respond to correspondence from within the office.
• Be present at work site to perform assigned duties at the times and dates scheduled and/or assigned by the supervisor.

Working Conditions

Maricopa County is an EEO/ADA Reasonable Accommodation Employer. The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages. Work occurs primarily indoors working in MCSO jail facilities with various staff and all classifications of inmates. This is a 24/7 operation; work shifts include evenings, nights, weekends, holidays, and overtime as required. Will be responsible for supervising and handling a high volume of phone calls and must be able to cope under stressful conditions due to the various types of calls received/handled.

Work environment

• Indoors constantly
• Rarely in temperatures above 90 degrees, or below 40 degrees
• Rarely exposed to chemical/fumes, smoke/dust, and wet/damp or confined areas
• Rarely exposed to high noise level
• Frequent bright and dim lighting

Physical environment

• Sitting, standing and walking
• Speaking, hearing, seeing, and reading
• Distinguishing colors
• Bending, kneeling, twisting and reaching
• Lifting floor to waist 10 pounds
• Lifting waist to shoulder of 10 pounds
• Lifting shoulder to overhead of 10 pounds
• Carrying a weight of 10 for a varied distance of 50 feet
• Pushing/pulling a weight of 10 for a varied distance of 50 feet

Social environment

• Constantly exposed to emergencies and traumatic subject matter
• Rarely in a dangerous environment
• Constant interruptions
• Working under deadlines or time pressures to complete tasks
• Handling high volume of work
• Constantly completing unscheduled tasks and handling multiple or complicated tasks
• Constantly frequent changing tasksAccuracy and attention to detail
• Constantly making decisions
• Constant concentration/vigilance
• Working in a team environment
• Constantly working in close proximity with others and public contact
• Constant overtime/rotating shifts

Knowledge, Skills, and Abilities

• Knowledge of Techniques and methods of radio and telephone communication.
• Organization of the department, policies and procedures.
• The Arizona Criminal Code; traffic laws.
• Skill in Local geography and topography.
• Ability to Supervise and direct the workflow of staff.
• Write reports Train staff

Selection Procedure

The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically, successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.

Minimum Education

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

For those with strength of character and commitment, MCSO provides excellent career opportunities. As one of the nation’s largest law enforcement agencies, we offer our team members numerous career paths so they can pursue their professional interests for the life of their career and achieve the highest level of professional development.