Emergency Dispatch Supervisor

Maricopa-County-Sheriff; Phoenix (AZ); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

ASRS retirement

Low-cost health plans (from $70/mo)

Paid sick and parental leaves

Childcare discounts

Mentoring program

Gym access

Job summary

Maricopa County Sheriff's Office seeks a Supervisor to oversee Emergency Dispatchers and Call Takers, ensuring timely 911 and non-emergency responses. The role supports officer safety and requires leadership in a 24/7 environment.

Responsibilities include staff supervision, scheduling, training, and coordination with County agencies. A background review is required, with onboarding encompassing FEMA/NIMS, OSHA, and PREA training.

Qualifications

• Education: High School Diploma or GED.
• Experience: 3 years of Emergency Dispatcher/Operator.
• Training: FEMA NIMS IS-100 & IS-700, OSHA, PREA; AZ driver’s license required to be provided on-the-job.
• Pre-hire: Extensive background check.

Responsibilities

• Supervise, train, advise subordinates and prepare performance evaluations.
• Coordinate staffing schedules for 24/7 operation.
• Manage leave approvals and payroll questions.
• Respond to procedures questions and investigate employee complaints.
• Dispatch 911 and non-emergency calls; log data and communicate with agencies.
• Verify warrants and jurisdiction codes; monitor traffic and incidents.

Skills

Radio/telephone dispatch

Supervise staff

Report writing

Staff training

Geography knowledge

Policy procedures

Arizona law

Education

High School Diploma or GED

Tools

Alpha page system

Job description

Posting Date09/11/26Application Deadline09/17/26Pay RangeMin - 1st Quartile - Mid - Max$37.50 - $41.75 - $46.00 - $54.50Job TypeUnclassifiedDepartmentSheriffAbout the PositionAre you committed to serving your community and making a difference in the lives of those who need your support?The supervisor is responsible for the day-to-day oversight of Emergency Dispatchers, Call Takers, and answering calls for service over 911 and non-emergency telephone lines. They ensure that officer safety is maintained while providing both emergency and non-emergency assistance to citizens and office personnel 24 hours per day, seven days per week. Consequences for error may result in monetary liabilities to MCSO and the County regarding lawsuits for injury; emergency situations not responded to in a timely manner; and ultimately loss of life.If you are looking for a career that makes a difference, apply now!About the Maricopa County Sheriff's Office:Do you possess integrity, strong interpersonal skills, and do you have a desire to serve your community? We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel. The Maricopa County Sheriff's Office (MCSO) invites you to become part of Arizona's leading law enforcement agency where we come together as a team to support and provide public safety.Position QualificationsWe recognize your time is valuable, so please apply if you meet the following required qualifications:EducationHigh School Diploma or GEDExperienceThree (3) years of experience as an Emergency Dispatcher or Emergency OperatorOther requirementsTraining with the exception of Arizona driver’s license to be provided on-the-job:FEMA NIMS – IS100 AND 700OSHA trainingPayroll trainingPREA trainingA valid Arizona driver’s licensePrior to hiring, the Sheriff's Office requires that all candidates pass an extensive background review.Our Preferred Candidate hasFour (4) years of experience in radio and telephone dispatching.Two (2) years of which were as an Emergency Dispatcher in the Maricopa County Sheriff’s Office.Compensation is more than a salary with MCSO:Growth and stability since 1871Choice of three medical plans – starting as low as $70/monthHolidays – 10/year + 1 personal dayEnrollment in Arizona State Retirement SystemPaid sick and parental leaves (birth/adoption)30% discount at Kindercare childcare facilities in the Valley.50% discount at MCKids Club childcare located next to our headquarters.MCSO Mentoring program to provide personal and professional growth opportunities for all employeesAccess to free County gymsLearn more at Benefits OverviewEssential Job Tasks(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)Supervise, train, and advise subordinates; prepare employee performance evaluations; counsel employees; mentor and apply progressive disciplinary measures to correct and/or improve overall work performance.Prepare schedules for staffing in a 24/7 facility.Approve leave time; assist staff with the payroll system.Respond to questions regarding procedures and policies.Receive and investigate complaints regarding employees.Contact County Attorney staff and judges after hours for all Maricopa County agencies.Compile and prepare various division reports for the Commander and Command Staff.Supervise and participate in answering 911, Crime Stop, and switchboard calls; dispatch calls; answer various hot lines; and operate a language line.Log all calls, data, and activity into various computer programs; maintain logs consistently.Contact and communicate with emergency response staff, outside agencies, and vehicles.Confirm warrants, missing people, stolen articles, stolen weapons, and stolen vehicles.Monitor deputies and run information for deputies; check/verify license plates and other information; advise district sergeants of traffic or emergency situations; use Alpha page system.Verify jurisdictions and codes; handle jurisdictional disputes.Respond to correspondence from within the office.Be present at work site to perform assigned duties at the times and dates scheduled and/or assigned by the supervisorWorking ConditionsMaricopa County is an EEO/ADA Reasonable Accommodation Employer.The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.Work occurs primarily indoors working in MCSO jail facilities with various staff and all classifications of inmates.This is a 24/7 operation; work shifts include evenings, nights, weekends, holidays, and overtime as required. Will be responsible for supervising and handling a high volume of phone calls and must be able to cope under stressful conditions due to the various types of calls received/handled.Work environmentIndoors constantlyRarely in temperatures above 90 degrees, or below 40 degreesRarely exposed to chemical/fumes, smoke/dust, and wet/damp or confined areasRarely exposed to high noise levelFrequent bright and dim lightingPhysical environmentSitting, standing and walkingSpeaking, hearing, seeing, and readingDistinguishing colorsBending, kneeling, twisting and reachingLifting floor to waist 10 poundsLifting waist to shoulder of 10 poundsLifting shoulder to overhead of 10 poundsCarrying a weight of 10 for a varied distance of 50 feetPushing/pulling a weight of 10 for a varied distance of 50 feetSocial environmentConstantly exposed to emergencies and traumatic subject matterRarely in a dangerous environmentConstant interruptionsWorking under deadlines or time pressures to complete tasksHandling high volume of workConstantly completing unscheduled tasks and handling multiple or complicated tasksConstant frequently changing tasksAccuracy and attention to detailConstantly making decisionsConstant concentration/vigilanceWorking in a team environmentConstantly working in close proximity with others and public contactConstant overtime/rotating shiftsKnowledge, Skills, and AbilitiesKnowledge ofTechniques and methods of radio and telephone communication.Organization of the department, policies and procedures.The Arizona Criminal Code; traffic laws.Skill inLocal geography and topography.Ability toSupervise and direct the workflow of staff.Write reportsTrain staffSELECTION PROCEDURE:The hiring authority will select the successful candidate based on departmental needs.All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.Typically, successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.Minimum EducationMaricopa County is an EEO/ADA Reasonable Accommodation Employer.