Emergency Dispatch Supervisor

maricopa; Phoenix (AZ); On-site; USD 51,000 - 74,000; Full time

Benefits offered by this job

Medical plans as low as $70/month

Holidays & personal day

ASRS retirement system

Paid sick leave

Parental leave

Childcare discounts

Job summary

The Maricopa County Sheriff's Office is seeking a Supervising Emergency Dispatcher to oversee day-to-day operations for Emergency Dispatchers and Call Takers, ensuring timely responses on 911 and non-emergency lines. The role requires leadership to maintain officer safety and high service levels 24/7.

Minimum three years as an Emergency Dispatcher/Operator plus FEMA NIMS IS-100/IS-700, OSHA, PREA, payroll training, and a valid AZ driver’s license.

Qualifications

• High School Diploma or GED.
• Three (3) years of experience as an Emergency Dispatcher or Emergency Operator.
• FEMA NIMS - IS100 AND 700, OSHA training, Payroll training, PREA training, and a valid Arizona driver’s license.

Responsibilities

• Supervise, train, and advise subordinates; prepare employee performance evaluations; counsel employees; mentor and apply progressive disciplinary measures to correct and/or improve overall work performance.
• Prepare schedules for staffing in a 24/7 facility.
• Approve leave time; assist staff with the payroll system.
• Respond to questions regarding procedures and policies.
• Receive and investigate complaints regarding employees.
• Log all calls, data, and activity into various computer programs; maintain logs consistently.
• Supervise and participate in answering 911, Crime Stop, and switchboard calls; dispatch calls; answer hot lines; and operate a language line.
• Verify jurisdictions and codes; handle jurisdictional disputes.

Education

High School Diploma or GED

Three (3) years of experience as an Emergency Dispatcher or Emergency Operator

Job description

Posting Date

09/11/26

Application Deadline

09/17/26

Pay Range

Min - 1st Quartile - Mid - Max

$37.50 - $41.75 - $46.00 - $54.50

Job Type

Unclassified

Department

Sheriff

About the Position

Are you committed to serving your community and making a difference in the lives of those who need your support?

The supervisor is responsible for the day-to-day oversight of Emergency Dispatchers, Call Takers, and answering calls for service over 911 and non-emergency telephone lines. They ensure that officer safety is maintained while providing both emergency and non-emergency assistance to citizens and office personnel 24 hours per day, seven days per week. Consequences for error may result in monetary liabilities to MCSO and the County regarding lawsuits for injury; emergency situations not responded to in a timely manner; and ultimately loss of life.

About the Maricopa County Sheriff's Office:

Do you possess integrity, strong interpersonal skills, and do you have a desire to serve your community?

We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel.

The Maricopa County Sheriff's Office (MCSO) invites you to become part of Arizona's leading law enforcement agency where we come together as a team to support and provide public safety.

Position Qualifications

Education

High School Diploma or GED

Experience

Three (3) years of experience as an Emergency Dispatcher or Emergency Operator

Other requirements

• FEMA NIMS - IS100 AND 700
• OSHA training
• Payroll training
• PREA training
• A valid Arizona driver's license

Our Preferred Candidate has

Four (4) years of experience in radio and telephone dispatching.

Two (2) years of which were as an Emergency Dispatcher in the Maricopa County Sheriff's Office.

Compensation is more than a salary with MCSO:

• Growth and stability since 1871
• Choice of three medical plans - starting as low as $70/month
• Holidays - 10/year + 1 personal day
• Enrollment in Arizona State Retirement System
• Paid sick and parental leaves (birth/adoption)
• 30% discount at Kindercare childcare facilities in the Valley.
• 50% discount at MCKids Club childcare located next to our headquarters.
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees
• Access to free County gyms
• Learn more at Benefits Overview

Essential Job Tasks

• Supervise, train, and advise subordinates; prepare employee performance evaluations; counsel employees; mentor and apply progressive disciplinary measures to correct and/or improve overall work performance.
• Prepare schedules for staffing in a 24/7 facility.
• Approve leave time; assist staff with the payroll system.
• Respond to questions regarding procedures and policies.
• Receive and investigate complaints regarding employees.
• Contact County Attorney staff and judges after hours for all Maricopa County agencies.
• Compile and prepare various division reports for the Commander and Command Staff.
• Supervise and participate in answering 911, Crime Stop, and switchboard calls; dispatch calls; answer various hot lines; and operate a language line.
• Log all calls, data, and activity into various computer programs; maintain logs consistently.
• Contact and communicate with emergency response staff, outside agencies, and vehicles.
• Confirm warrants, missing people, stolen articles, stolen weapons, and stolen vehicles.
• Monitor deputies and run information for deputies; check/verify license plates and other information; advise district sergeants of traffic or emergency situations; use Alpha page system.
• Verify jurisdictions and codes; handle jurisdictional disputes.
• Respond to correspondence from within the office.
• Be present at work site to perform assigned duties at the times and dates scheduled and/or assigned by the supervisor

Will be responsible for supervising and handling a high volume of phone calls and must be abl

Working Conditions

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.

Work occurs primarily indoors working in MCSO jail facilities with various staff and all classifications of inmates.

This is a 24/7 operation; work shifts include evenings, nights, weekends, holidays, and overtime as required. Will be responsible for supervising and handling a high volume of phone calls and must be abl