24/7 Emergency Communications Dispatcher (TCOLE)

City of Irving; Irving (TX); On-site; USD 39,000 - 54,000; Full time

Job summary

The City of Irving is seeking a Telecommunicator to handle 911 calls, coordinate emergency responses, and manage dispatch operations. This role requires the ability to cover varied shifts including nights, weekends, and holidays as part of a 24/7 operation, with responsibilities across multiple city departments.

Applicants should have a high school diploma and two years of relevant experience, with preferred knowledge of CAD/911 systems and a Texas TCOLE certification.

Qualifications

• Requires high school diploma or equivalent and two years relevant experience.
• Experience with Computer Aided Dispatch, 911 or similar police-related systems preferred.
• Must obtain TCOLE telecommunications proficiency certificate and state licensure within specified timeframe.

Responsibilities

• Receive and handle emergency service calls and determine nature and location.
• Monitor status of up to 50+ emergency response units during shift.
• Operate radio, telephone, and dispatch consoles; enter and retrieve data in systems.

Skills

Emergency Dispatch

Public Safety

CJIS Access

Education

High School Diploma

Tools

Computer Aided Dispatch

911 Systems

Emergency Tracking Systems

Job description

The City of Irving is seeking a Telecommunicator to handle 911 calls, coordinate emergency responses, and manage dispatch operations. This role requires the ability to cover varied shifts including nights, weekends, and holidays as part of a 24/7 operation, with responsibilities across multiple city departments.

Applicants should have a high school diploma and two years of relevant experience, with preferred knowledge of CAD/911 systems and a Texas TCOLE certification.