Dispatcher

Central Group Companies; Hartford (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay and benefits

Job summary

Central Group Companies in Hartford, CT, is seeking a reliable Towing Dispatcher to coordinate driver activity, support customers, and keep day-to-day operations efficient. The role emphasizes accuracy, quick responses, and teamwork in servicing customers and tow operations.

The position requires strong communication, the ability to stay calm under pressure, and comfort with multiple platforms. Bilingual English/Spanish is strongly preferred.

Qualifications

• Excellent customer-service orientation.
• Ability to enter data accurately into dispatch software.
• Strong multitasking across devices.

Responsibilities

• Coordinate driver activity and assignments using communication devices.
• Maintain real-time status and locations of drivers.
• Enter data promptly into Intow as calls come in.
• Answer inbound calls within 3 rings.
• Provide drivers with caller and tow details.
• Assist with releases, lot visits, and billing support.
• Handle end-of-shift cash register and filing.

Skills

Bilingual English/Spanish

Effective communication

Calm under pressure

Team coordination

Tools

Intow system

Job description

Are you a reliable, organized, and customer-focused individual looking to join a fast-paced team? We are seeking a Towing Dispatcher to coordinate driver activity, support customers, and ensure efficient day-to-day operations. If you thrive in a high-energy environment and enjoy helping people, we want to hear from you!

Key Responsibilities

• Monitor and coordinate driver activity and assignments using communication devices.
• Maintain real-time status and locations of all drivers.
• Utilize computers, radio systems, telephones, fax machines, and other communication equipment.
• Accurately access and enter data into Intow immediately as calls come in.
• Answer all inbound calls in a courteous, friendly, and professional manner — must answer within 3 rings or less.
• For all non-law enforcement calls, provide drivers with all required information, including:
• Customer name
• Call-back number
• Vehicle year, make, model, and color
• Breakdown location (including county and state when needed)
• Direction of travel
• Tow destination
• Reason for tow
• Method of payment
• Enter special instructions in Driver’s Notes and all additional details in Dispatch Notes.
• Understand all pricing structures: charge accounts, COD customers, PI customers, and law enforcement tows.
• Assist Customer Service with releases, lot visits, and phone calls as needed.
• Support billing and collections when required.
• Perform filing duties during shift.
• Handle cash register and complete all end-of-shift responsibilities.

Preferred Qualifications

• Bi-Lingual (English/Spanish) strongly preferred.
• Previous dispatching experience is a plus but not required.
• Strong communication skills and ability to stay calm under pressure.
• Comfortable working with multiple technology platforms.

Why Join Us?

• Fast-paced, team-oriented environment
• Opportunity for growth and skill development
• Competitive pay and benefits