24/7 Data Centre Support Technician

CDC Data Centres; New York (NY); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

CDC Academy

CDC Day

Parental Leave

Volunteer Leave

Employee Assistance Program

CDC Social Events

Job summary

CDC Data Centres is seeking an Associate Service Technician for 24/7 operations, supporting customers and maintenance activities. You will monitor site conditions, respond to events, and work with service teams to ensure uptime and safety. A willingness to learn and grow within CDC’s career pathways is essential.

The role offers opportunities for development through the CDC Academy and a structured learning program, with additional benefits such as parental leave and volunteering leave.

Qualifications

• Experience in technical environments such as telecommunications, fibre or IT is preferred.
• Strong written and verbal communication skills.
• Ability to identify risks and develop practical solutions.

Responsibilities

• Support customers, service technicians and contractors undertaking maintenance works.
• Monitor critical infrastructure to ensure continuity of services.
• Respond rapidly to customer requests and events; ensure safe work practices.

Skills

Office 365

Communication

Technical environments

Stakeholder collaboration

Tools

Monitoring systems

Job description

CDC Data Centres is seeking an Associate Service Technician for 24/7 operations, supporting customers and maintenance activities. You will monitor site conditions, respond to events, and work with service teams to ensure uptime and safety. A willingness to learn and grow within CDC’s career pathways is essential.

The role offers opportunities for development through the CDC Academy and a structured learning program, with additional benefits such as parental leave and volunteering leave.