Associate Service Technician (24/7 Shift)

CDC Data Centres; New York (NY); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

CDC Academy

CDC Day

Parental Leave

Volunteer Leave

Employee Assistance Program

CDC Social Events

Job summary

CDC Data Centres is seeking an Associate Service Technician for 24/7 operations, supporting customers and maintenance activities. You will monitor site conditions, respond to events, and work with service teams to ensure uptime and safety. A willingness to learn and grow within CDC’s career pathways is essential.

The role offers opportunities for development through the CDC Academy and a structured learning program, with additional benefits such as parental leave and volunteering leave.

Qualifications

• Experience in technical environments such as telecommunications, fibre or IT is preferred.
• Strong written and verbal communication skills.
• Ability to identify risks and develop practical solutions.

Responsibilities

• Support customers, service technicians and contractors undertaking maintenance works.
• Monitor critical infrastructure to ensure continuity of services.
• Respond rapidly to customer requests and events; ensure safe work practices.

Skills

Office 365

Communication

Technical environments

Stakeholder collaboration

Tools

Monitoring systems

Job description

About us:

Established in 2007, CDC Data Centresis Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operationsprovide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

The Associate Service Technician 24/7 position is a vital role that significantly contributes to the continuity and efficiency of our Data Centre Operations teams. The Associate Service Technician role is designed to uphold the highest standards of operational excellence and to ensure the continued customer satisfaction and data centre uptime we are known for. This role encompasses supporting customers, maintenance and monitoring activities, and is a key role in CDC’s career pathways initiative with investment in learning and development opportunities, as we empower our teams for future growth.

Other responsibilities include:

• Support and engage with Customers, Service Technicians and contractors undertaking support activities and overseeing maintenance works.
• Monitor critical infrastructure to ensure continuity of services and no disruption to client’s or business operations.
• Utilise electronic monitoring systems to proactively oversee and monitor site conditions.
• Respond to customer requests and critical events swiftly,
• Ensure personnel are performing activities safely and in accordance with CDC’s processes and procedures.
• Provide timely reporting of events, and support restoration to normal operations.

What’s in it for you:

CDC offers excellent employment conditions and benefits such as:

• CDC Academy -Mark your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
• CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing.
• Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
• Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
• Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
• CDC Social Events - CDC’s offers staff and their family’s inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.

About you:

Whether you’ve recently completed your trade or you’re someone without a trade qualification but motivated to learn and grow, this role offers an excellent entry point into CDC’s rapid expansion. It’s a strong opportunity to step into the data centre industry, with genuine room to develop and progress your career.

You will also bring:

• Experience working in technical environments such as telecommunications, fibre, fire systems, trades, IT, industrial facilities, or related fields.
• Confidence collaborating with a wide range of stakeholders, including internal teams, subject matter experts, and external service providers.
• The ability to identify risks and develop practical, effective solutions.
• Strong proficiency in Office 365 applications.
• Excellent written and verbal communication skills.

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and we encourage everyone to bring their authentic selves to work.

Closing Date: 11.55pm, Sunday 8th March 2026