24/7 Data Center Technician — Hardware & Networking

Amazon; Mansfield (TX); On-site; USD 39,000 - 68,000; Full time

Job summary

Amazon Data Services, Inc. in Mansfield, TX is seeking a Data Center Technician to install equipment, perform hardware break-fix, and troubleshoot network issues in a 24/7 environment.

You will collaborate with software, hardware, and network teams to maintain service availability and document processes. Travel to various data center sites is required; you will work both independently and with a team, engage in on-call rotations, and contribute to training new colleagues.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience
• High school or equivalent diploma

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to train and onboard new team members

Skills

Server hardware troubleshooting

IT experience

Education

High school diploma or equivalent

Associate's degree in CS/Networking

Job description

Amazon Data Services, Inc. in Mansfield, TX is seeking a Data Center Technician to install equipment, perform hardware break-fix, and troubleshoot network issues in a 24/7 environment.

You will collaborate with software, hardware, and network teams to maintain service availability and document processes. Travel to various data center sites is required; you will work both independently and with a team, engage in on-call rotations, and contribute to training new colleagues.