24/7 Critical Environments Operations Lead

Jones Lang LaSalle Incorporated; Mountain View (CA); On-site; USD 127,000 - 166,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay access

Job summary

Jones Lang LaSalle Incorporated is seeking a Critical Environments Operations Center Manager to lead a team of 8 Utility Engineers and oversee 24/7 monitoring of critical alarms. The role ensures operations align with company strategy, with a strong focus on procedures, performance reviews, and cross-department collaboration.

You will manage SLAs/KPIs, maintain compliance with SOPs, and drive training, while engaging in regular leadership activities and on-site operations in Mountain View, CA.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in a critical operations center environment.
• Demonstrable service & experience led leadership style.
• Strong understanding of facilities infrastructure and operations.
• Strong knowledge of Google Docs, Sheets, Slides and other products in the suite.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and in a fast-paced environment.
• Experience with BMS, BAS or BACS.
• Experience with WebCTRL, Distech or equivalent.
• Experience managing Union employees.

Responsibilities

• Lead and manage a team of 8 Utility Engineers.
• Monitor and respond to critical alarms and events.
• Develop and implement procedures and policies.
• Work with the Director of Operations to align CE with company strategy.
• Conduct performance reviews of team members.
• Conduct weekly team meetings.
• Conduct 1 on 1’s with team members.
• Provide training and development opportunities for team members.
• Represent the team at meetings and events.
• Monitor SLAs and KPIs to identify basic performance deficiencies.
• Ensure basic compliance with SOPs, standards, and internal processes.
• Adhere to standard facility maintenance procedures and escalations.
• Follow existing operational processes, proposing improvements.
• Develop business relationships with CE and partner departments.

Skills

Leadership

Team management

Problem solving

Communication

Independent work

Under pressure

Facilities infrastructure

Union experience

Education

Bachelor's degree or equivalent

Tools

Google Docs

Google Sheets

Google Slides

BMS/BAS/BACS

WebCTRL

Distech

Job description

Jones Lang LaSalle Incorporated is seeking a Critical Environments Operations Center Manager to lead a team of 8 Utility Engineers and oversee 24/7 monitoring of critical alarms. The role ensures operations align with company strategy, with a strong focus on procedures, performance reviews, and cross-department collaboration.

You will manage SLAs/KPIs, maintain compliance with SOPs, and drive training, while engaging in regular leadership activities and on-site operations in Mountain View, CA.