Critical Environments Operations Center Manager

Jones Lang LaSalle Incorporated; Mountain View (CA); On-site; USD 127,000 - 166,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay access

Job summary

Jones Lang LaSalle Incorporated is seeking a Critical Environments Operations Center Manager to lead a team of 8 Utility Engineers and oversee 24/7 monitoring of critical alarms. The role ensures operations align with company strategy, with a strong focus on procedures, performance reviews, and cross-department collaboration.

You will manage SLAs/KPIs, maintain compliance with SOPs, and drive training, while engaging in regular leadership activities and on-site operations in Mountain View, CA.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in a critical operations center environment.
• Demonstrable service & experience led leadership style.
• Strong understanding of facilities infrastructure and operations.
• Strong knowledge of Google Docs, Sheets, Slides and other products in the suite.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and in a fast-paced environment.
• Experience with BMS, BAS or BACS.
• Experience with WebCTRL, Distech or equivalent.
• Experience managing Union employees.

Responsibilities

• Lead and manage a team of 8 Utility Engineers.
• Monitor and respond to critical alarms and events.
• Develop and implement procedures and policies.
• Work with the Director of Operations to align CE with company strategy.
• Conduct performance reviews of team members.
• Conduct weekly team meetings.
• Conduct 1 on 1’s with team members.
• Provide training and development opportunities for team members.
• Represent the team at meetings and events.
• Monitor SLAs and KPIs to identify basic performance deficiencies.
• Ensure basic compliance with SOPs, standards, and internal processes.
• Adhere to standard facility maintenance procedures and escalations.
• Follow existing operational processes, proposing improvements.
• Develop business relationships with CE and partner departments.

Skills

Leadership

Team management

Problem solving

Communication

Independent work

Under pressure

Facilities infrastructure

Union experience

Education

Bachelor's degree or equivalent

Tools

Google Docs

Google Sheets

Google Slides

BMS/BAS/BACS

WebCTRL

Distech

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Critical Environments Operations Center Manager is responsible for the day to day operations of the Critical Environments Operations Center and team.

The Operations Center is responsible for monitoring and responding (24/7) to critical alarms and events that impact the buildings and employees in the portfolio. The manager will work closely with the Director of Operations and other members of the CE team to ensure the CE Operations Center is operating efficiently and effectively.

Primary responsibilities

• Lead and manage a team of 8 Utility Engineers
• Monitor and respond to critical alarms and events
• Develop and implement procedures and policies
• Work with the Director of Operations to ensure that the Operations Center is aligned with the company's strategy
• Conduct performance reviews of team members
• Conduct weekly team meetings
• Conduct 1 on 1’s with team members
• Provide training and development opportunities for team members
• Represent the team at company meetings and events
• Monitor general SLA’s and KPI’s to identify basic performance deficiencies
• Ensure basic compliance with standard operating procedures, industry standards, management practices and predefined internal processes.
• Adhere to standard facility maintenance procedures and escal…
• Follow existing operational processes, procedures and workflows, making suggestions for improvement
• Develop business relationships with other CE team members and partner department team members

Additional responsibilities may be assigned at any time as needed.

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years of experience in a critical operations center environment
• Demonstrable service & experience led leadership style
• Strong understanding of facilities infrastructure and operations
• Strong knowledge of Google Docs, Sheets, Slides and other products in the suite
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and in a fast-paced environment
• Experience with BMS, BAS or BACS
• Experience with WebCTRL, Distech or equivalent
• Experience managing Union employees

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 126,600.00 – 166,360.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –Mountain View, CA

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYS.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.