Mission-Critical Facilities Lead – 24/7 Ops

JLL; United States; Remote; USD 107,000 - 125,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL is seeking a US Critical Environments Operations Supervisor to provide direct operational support to the US CE Operations Manager and manage mission-critical engineering services across designated client facilities. You will coordinate daily activities in data centers, trading floors, LAN rooms, and disaster recovery spaces to ensure 24/7 uptime and client satisfaction.

You will lead a team of engineers, oversee preventive maintenance, and drive continuous improvements in safety, efficiency,

Qualifications

• Minimum 3 years direct supervision of critical facilities operations with 24/7 responsibility
• Undergraduate degree in Electrical Engineering, Mechanical Engineering, Engineering Technology or related field
• Undergraduate degree in Electrical/Mechanical Eng or related field is preferred
• 7 years trade experience in critical environments (data centers, telecom facilities, hospitals, trading floors, or similar)

Responsibilities

• Assist CE Operations Manager in managing critical engineering operations across assigned facilities
• Coordinate with CE Management Leads, client Critical Environments Team, and engineering/operations teams to maintain 100% infrastructure availability
• Monitor and respond to critical facility alarms, incidents, and infrastructure issues
• Support 100% uptime Critical Environment Management program per client requirements and industry best practices
• Ensure readiness and successful execution of JCAP Audits for critical environments
• Track and report on KPIs like uptime, MTBF, MTTR, and critical load reliability
• Maintain awareness of critical load requirements and redundancy configurations
• Oversee daily preventive and predictive maintenance on critical systems (UPS, generators, PDUs, CRAC/CRAH)
• Ensure adherence to CMMS, MCIM Asset management, Corrigo protocols
• Identify and mitigate single points of failure and risks to critical infrastructure
• Lead root cause analyses for incidents, near-misses, or anomalies
• Support energy efficiency opportunities without compromising reliability
• Lead training and development of CE staff; coordinate after-hours incident responses
• Maintain safety and change-management protocols for maintenance in live environments
• Coordinate with Strategic Sourcing on vendor contracts and emergency response contracts

Skills

Supervision

Critical facilities

Emergency response

BMS/DCIM knowledge

CMMS familiarity

Education

Vocational degree in electrical systems/HVAC/critical facilities mgmt

Undergraduate degree in Electrical/Mechanical Eng or related field

Tools

CMMS

MCIM

BMS

DCIM

Corrigo

Job description

JLL is seeking a US Critical Environments Operations Supervisor to provide direct operational support to the US CE Operations Manager and manage mission-critical engineering services across designated client facilities. You will coordinate daily activities in data centers, trading floors, LAN rooms, and disaster recovery spaces to ensure 24/7 uptime and client satisfaction.

You will lead a team of engineers, oversee preventive maintenance, and drive continuous improvements in safety, efficiency,