24/7 Critical Care Transfer Coordinator (EMT/CNA)

MedStar Health; Lanham (MD); On-site; USD 34,000 - 51,000; Full time

Job summary

The MedStar Transfer Coordinator works in the MedSTAR Transfer Center and coordinates emergency and non-emergency patient transfers among MedStar Health Hospitals, including heart attack, stroke, trauma, and other time-sensitive cases.

This 12-hour shift role covers day, evening, and overnight hours, with every-other-weekend requirement. The position is full-time and represented by SEIU Local 722.

Qualifications

• High School Diploma or GED required.
• Successful completion of EMT or Paramedic training preferred.
• Associate's degree preferred.

Responsibilities

• Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into or between MedStar Health System hospitals.
• Receives transfer requests from physicians and hospitals, including demographic, insurance, and clinical data.
• Performs extensive data entry in multiple systems (Cerner Transfer Center, FlightVector, Metro Complete, Traumasoft, naviHealth, Zendesk).
• Connects with accepting MedStar physicians to determine clinical appropriateness for the transfer.
• Follow up with patient financial services, insurance companies, physicians, case managers, social workers, nurses and staff to expedite approvals.
• Collaborates with Admitting and Bed Management to determine bed availability.
• Arranges dispatch of ambulance or helicopter based on patient acuity (BLS, ALS, CCT).
• Communicates approval and timing to referring and accepting hospitals; coordinates admissions.
• Demonstrates problem solving and timely decision-making in a fast-paced environment.
• Advocates for patients and referring physicians to promote satisfaction with access to MedStar Health System.

Skills

Keyboarding

Multi-line telephone

Detail-oriented

Education

High School Diploma or GED

EMT/Paramedic training preferred

Associate's degree preferred

Job description

The MedStar Transfer Coordinator works in the MedSTAR Transfer Center and coordinates emergency and non-emergency patient transfers among MedStar Health Hospitals, including heart attack, stroke, trauma, and other time-sensitive cases.

This 12-hour shift role covers day, evening, and overnight hours, with every-other-weekend requirement. The position is full-time and represented by SEIU Local 722.