Critical Care Transfer Coordinator (RN) - Full Time - Nights - Mobile Health

Atlantic Health; Florham Park (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

Atlantic Health is seeking a Critical Care Transfer Coordinator (RN) to manage interfacility transfers in a fast-paced, 24/7 call center. The role centers on coordinating care transitions, assessing patients, and ensuring safety across facilities.

Ideal candidates demonstrate strong clinical assessment, critical thinking, and excellent communication, with proficiency in EHRs and PHI protection, to maintain seamless transfers and collaborate with diverse healthcare teams.

Qualifications

• Must be a licensed RN in good standing.
• Experience coordinating interfacility transfers or in critical care is preferred.
• Proficiency with EHR, telephone systems, and PHI protection.

Responsibilities

• Coordinate interfacility transfers in a 24/7 call center environment.
• Assess patients and determine transfer plan, level of care, and transport needs.
• Communicate with physicians, nurses, and transport teams to ensure timely transfers.
• Maintain data accuracy and PHI protection across systems.
• Participate in quality improvement initiatives and document transfers.

Skills

Clinical assessment

Critical thinking

Verbal communication

Organizational skills

Attention to detail

Calm under pressure

EHR proficiency

Interpersonal skills

Transfer coordination

Education

RN license

Tools

EHR systems

Telephone systems

PHI security

Job description

The Critical Care Transfer Coordinator (RN) plays a critical role in coordinating patient movement between healthcare facilities in a fast-paced, 24/7 call center environment. This position serves as the central communication hub for interfacility transfers, ensuring seamless care transitions and patient safety.

Strong clinical assessment and critical thinking skills are essential, along with excellent verbal communication abilities. The ideal candidate demonstrates exceptional organizational skills, attention to detail, and the ability to remain calm under pressure. Proficiency with multiple computer systems, electronic health records, and telephone technology is required. The nurse must possess strong interpersonal skills to build rapport quickly with diverse healthcare professionals and navigate complex clinical situations diplomatically.

• Proficient in EHR (Electronic Health Record) data entry, telephone, and office systems, as required to support operations, while ensuring accurate, timely data entry and the protection of Protected Health Information (PHI).
• Correctly and competently collect and interpret clinical data from various sources (physicians, nurses, chart) for use in development of transfer plan, including transfer eligibility, level of care, resource prioritization & utilization, timely acceptance, and appropriate priority and mode of transport.
• Use critical thinking skills to make recommendations that promotes the best potential patient outcome based on clinical information, patient/physician preferences, and the capability of both transferring and receiving facilities.
• Clinical resource to customers, departments, and clinicians involved in patient transfers.
• Communicate clinical, and non-clinical, information to relevant parties including nurses, physicians, specialists, and others.
• Participate in quality assurance and improvement initiatives as assigned.
• Accurately complete and transmit all required documentation per policies/procedures.
• Communicate transport information to relevant parties to facilitate synchronization and timely provision of services.
• Work tirelessly to achieve positive, timely, and safe patient transfers by practicing with a positive, pro-active, can-do, problem-solving, and collaborative attitude with all customers.
• Seeks ways to improve services, streamline processes, and accommodate customers’ requests in a timely manner while maintaining a calm demeanor through all phases of process.