24/7 Crisis Resource Advisor

Gryphon-Place; Kalamazoo (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

Gryphon Place in Kalamazoo, MI is hiring for a part-time crisis information and referral specialist. The role provides information and crisis intervention by phone and electronic means to the public and professionals 24/7.

The position requires Saturday availability and a second shift on a weekday, with 16 hours per week. The ideal candidate has a high school diploma, is comfortable using computers, and can connect individuals with appropriate resources while maintaining accurate documentation.

Qualifications

• High school diploma or GED required.
• Successful completion of 40-hour training provided by Gryphon Place.

Responsibilities

• Interviews clients and conducts a thorough assessment of their needs.
• Identifies appropriate resources.
• Supports the client in implementing the referral and links with other agencies as needed.
• Advocates for the inquirer to assist in contacting resources.
• Conducts follow-up to ensure needs are met.
• Uses crisis management techniques per agency procedures.
• Maintains complete and accurate documentation.
• Stays current with required training for services.
• Assists with community outreach as assigned.
• Participates in agency programs and events.
• Supports operations during disasters per policy.
• Maintains knowledge of procedures and policies.

Skills

Interpersonal skills

Computer literacy

Crisis intervention

Substance abuse knowledge

Mental health awareness

Clear communication

Team player

Problem solving

Independent worker

Diversity awareness

Program procedures

Reliable internet

Education

High school diploma or GED

40-hour training

Job description

Gryphon Place in Kalamazoo, MI is hiring for a part-time crisis information and referral specialist. The role provides information and crisis intervention by phone and electronic means to the public and professionals 24/7.

The position requires Saturday availability and a second shift on a weekday, with 16 hours per week. The ideal candidate has a high school diploma, is comfortable using computers, and can connect individuals with appropriate resources while maintaining accurate documentation.