24/7 Child Welfare Intake Specialist

State of Montana; Helena (MT); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Job summary

The State of Montana seeks a Central Intake Specialist to support the Child and Family Services Division. The role involves gathering information from callers, determining investigation criteria, and routing reports to relevant offices to ensure child safety.

Training occurs in Helena, with 24/7 hotline duties and shift variability. Requires a bachelor’s degree in social work or related field and prior human services experience; internship may substitute for required experience.

Qualifications

• Knowledge of social work practices and principles.
• Strong verbal and written communication skills, as well as customer service and interpersonal skills.
• Problem solving and decision-making skills.
• Ability to handle sensitive and stressful situations.
• Bachelor’s degree in social work, psychology, or related human services field.
• One year of human services experience working with children and families.
• Other combinations of directly related education and experience may be considered; bachelor’s degree required.
• A six-month completed internship with Child Protective Services accepted in lieu of the one year required experience.

Responsibilities

• Gathers information from callers to determine if statutory criteria for investigation are present.
• Assigns priority response time and routes to applicable reports to local offices.
• Checks and verifies information from multiple data sources to determine additional requirements.

Skills

Social work

Communication

Customer service

Stress management

Education

Bachelor's degree in social work

Job description

The State of Montana seeks a Central Intake Specialist to support the Child and Family Services Division. The role involves gathering information from callers, determining investigation criteria, and routing reports to relevant offices to ensure child safety.

Training occurs in Helena, with 24/7 hotline duties and shift variability. Requires a bachelor’s degree in social work or related field and prior human services experience; internship may substitute for required experience.