24/7 Child Welfare Intake Specialist

State of Montana; Montana; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement plans

Paid vacation

Sick leave

Holidays

Work/life balance

PSLF program eligibility

Job summary

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child and Family Services Division. Central Intake (CI) operates a 24/7 hotline to assess allegations of child abuse and neglect and route cases to local offices to ensure safety.

Training requires in-person sessions in Helena. Responsibilities include gathering caller information, prioritizing responses, verifying data from multiple sources, and coordinating with field staff to uphold child

Qualifications

• Bachelor’s degree in social work, psychology, or related human services field.
• One year of human services experience working with children and families.
• Six-month internship with Child Protective Services can substitute for the one-year requirement.
• Knowledge of social work practices and principles.
• Strong verbal and written communication skills, plus customer service and interpersonal skills.
• Problem solving and decision-making abilities.
• Ability to handle sensitive and stressful situations.

Responsibilities

• Gathers information from callers to determine whether statutory criteria for investigation are present.
• Assigns priority response time and routes to applicable reports to local offices.
• Checks and verifies information from multiple data sources to determine additional requirements.
• Identify escalated safety factors and coordinate with field staff to ensure child safety.

Skills

Social work principles

Verbal communication

Written communication

Customer service

Interpersonal skills

Problem solving

Decision making

Handling stress

Education

Bachelor’s degree in social work, psychology, or related human services field

Six-month internship with Child Protective Services (in lieu of 1 year experience)

Job description

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child and Family Services Division. Central Intake (CI) operates a 24/7 hotline to assess allegations of child abuse and neglect and route cases to local offices to ensure safety.

Training requires in-person sessions in Helena. Responsibilities include gathering caller information, prioritizing responses, verifying data from multiple sources, and coordinating with field staff to uphold child