Central Intake Specialist

State of Montana; Helena (MT); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Job summary

The State of Montana seeks a Central Intake Specialist to support the Child and Family Services Division. The role involves gathering information from callers, determining investigation criteria, and routing reports to relevant offices to ensure child safety.

Training occurs in Helena, with 24/7 hotline duties and shift variability. Requires a bachelor’s degree in social work or related field and prior human services experience; internship may substitute for required experience.

Qualifications

• Knowledge of social work practices and principles.
• Strong verbal and written communication skills, as well as customer service and interpersonal skills.
• Problem solving and decision-making skills.
• Ability to handle sensitive and stressful situations.
• Bachelor’s degree in social work, psychology, or related human services field.
• One year of human services experience working with children and families.
• Other combinations of directly related education and experience may be considered; bachelor’s degree required.
• A six-month completed internship with Child Protective Services accepted in lieu of the one year required experience.

Responsibilities

• Gathers information from callers to determine if statutory criteria for investigation are present.
• Assigns priority response time and routes to applicable reports to local offices.
• Checks and verifies information from multiple data sources to determine additional requirements.

Skills

Social work

Communication

Customer service

Stress management

Education

Bachelor's degree in social work

Job description

Job Description - Central Intake Specialist (26142696)

Position Title:

Central Intake Specialist - ( 26142696 )

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at www.statecareers.mt.gov.

If the required documents are not submitted, your application will not be reviewed. When submitting the required documents, you must check the “relevant document” box to ensure your attachments are uploading correctly to the specific application for this position. Documents not requested will not be considered in the recruitment process.

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child and Family Services Division.

Central Intake (CI) is a child abuse and neglect hotline staffed 24 hours a day, 7 days a week to ensure that allegations of child abuse and neglect received are accurately assessed to ensure the safety of children. The hotline serves as the central reporting for all allegations of child abuse or neglect in Montana. Responsibilities of this position include, but not limited to: gathers information from callers to determine whether statutory criteria for investigation are present, assigns priority response time and routes to applicable reports directly to local offices to ensure identified safety threats are responded to in a timely manner to ensure child safety, and checks and verifies information from multiple data sources to determine additional requirements, including escalated safety factors of the alleged victim and field staff.

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

• Knowledge of social work practices and principles.
• Strong verbal and written communication skills, as well as customer service and interpersonal skills.
• Problem solving and decision-making skills.
• Ability to handle sensitive and stressful situations.
• Bachelor’s degree in social work, psychology, or related human services field.
• One year of human services experience working with children and families.
• Other combinations of directly related education and experience may be considered on a case‑by‑case basis; however, a bachelor’s degree is required.
• A six-month completed internship with Child Protective Services will be accepted in lieu of the one year required experience.

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Additional Information

This position is open until filled with frequent screening of applicants.

This position requires in person training for the first month of employment in the Helena office.

The hotline requires continuous 24/7 staffing. Employees are assigned to a day, evening, or overnight shift. Assignment to a day shift is not assured.

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Training Assignment : This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary

29.30 - 29.30 Hourly Telework Eligibility : Not Telework Eligible Benefits Package Eligibility : Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

4 Employee Status : Regular Schedule : Full-Time Job Type : Standard

Shift

Variable

Travel

Yes, 5 % of the Time

Primary Location

Helena Agency : Department of Public Health & Human Services Union : Montana Federation of Public Employees

Posting Date

Closing Date (based on your computer's timezone)

Contact Name : Cortney Rose | Contact Email : [e-mail] | Contact Phone : [phone] Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.