Communications Technician, Campus Safety

The University Of Denver; Denver (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Tuition benefit

Medical benefits

Dental benefits

Retirement plan

Paid time off

ECO pass

Job summary

The University Of Denver is seeking a Communication Technician (Dispatcher) for its 24/7 Campus Safety Communications Center. This role handles calls, prioritizes dispatch, and relays critical information to Campus Safety Officers and external agencies.

Training lasts about five months with emphasis on customer service, multi-tasking, and accurate data entry into CAD. The position requires compliance with campus safety policies and participation in related initiatives.

Qualifications

• High School diploma or equivalent.
• 6+ months customer service experience.
• Intermediate to advanced computer skills.
• Demonstrate and maintain good moral character.
• Demonstrate ability to multitask.
• Pass a job related skills examination.
• Must pass a background check including criminal and education verification.
• Must pass a pre-employment drug screen.

Responsibilities

• Work in a 24/7 Communications Center handling calls and radio dispatch.
• Complete training period of five months with emphasis on customer service and multitasking.
• Evaluate calls for proper action and initiate responses by Campus Safety Officers or outside agencies.
• Enter data into CAD as received and relay information to responding personnel.
• Monitor doors, cameras, and alarms and adhere to division policies.
• Participate in recruitment and accreditation efforts and perform other duties as assigned.

Skills

Customer service

Multitasking

Team coordination

Sound judgment

Education

High School diploma

Tools

Multi-line telephone system

Two-way radio system

CAD software

Door security system

Fire alarm monitoring system

Campus camera system

Job description

The Division of Campus Safety is committed to providing the highest quality safety and security services in a respectful, professional and consistent manner. The Division is also committed to maintaining a work environment that encourages knowledge of, respect for and development of skills to effectively engage with diverse individuals and communities. Applicants from members of historically underrepresented groups including minorities, women, members of the LGBTQ community, people with disabilities and veterans are encouraged to apply.

Position Summary

The Communication Technician (Dispatcher) works in the University of Denver Campus Safety Communications Center which is a 24/7 operation. The Communications Technician is responsible for receiving and dispatching calls and messages to Campus Safety Officers for the University of Denver campus. Through which they participate in providing a safe and secure campus environment by receiving and prioritizing calls, relaying accurate information to responding personnel. The Communication Technician is a specialized position within the Campus Safety which provides essential communications between campus safety personnel including, campus safety officers, alarm technicians and parking enforcement officers in the field, outside emergency and law enforcement agencies and the public.

Essential Functions

• Communications Technicians work in the Communications Center which is a twenty-four hour, seven days per week operation involving telephone and radio work.
• Typical, training for new staff to reach full performance takes five months. As training progresses, trainees are required to demonstrate delivery of exceptional customer service while multi-tasking entry of information into the computer, and dispatching units on the radio.
• The Communications Center is the primary Campus Safety/emergency answering point for the University of Denver. Specific duties include evaluating calls for proper action, initiating response by Campus Safety Officers or contacting outside law enforcement or Fire/EMS personnel for response by entering data into a computer as it is received. These include calls and messages for routine and emergency reports, referral information, alarm maintenance and notification, campus camera monitoring and alerts, secured door monitoring and alerts and fire alarm monitoring and alerts.
• Adheres to all Division and University policies, procedures, directives, rules and regulations
• Participates in the Divisions recruitment and accreditation efforts.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• The Communications Technician works on a team but is required to make sound, independent decisions and exercise good judgment under pressure.
• Demonstration of delivery of exceptional customer service to internal and external customers.
• After training the Communications Technician will exhibit the following:
  
  • Proficient utilization of a multi-line telephone system and a two-way radio system.
  • Utilization of Computer-Aided Dispatch (CAD) software.
  • Utilization of door security and monitoring system.
  • Utilization of fire alarm monitoring system.
  • Utilization and monitoring of campus camera system.

Required Qualifications

• High School diploma or equivalent.
• 6 + months customer service or related experience.
• Intermediate to advanced computer skills.
• Demonstrate and maintain good moral character.
• Demonstrate ability to multi-task.
• Pass a job related skills examination.
• Must pass a complete background check to include criminal and verification of employment and education.
• Must pass a pre-employment drug screen administered by a University approved facility.

Preferred Qualifications

• 1+ years experience in dispatching, law enforcement or related work environment.
• Experience working in a 911/PSAP

Working Environment

Lighting and temperature controlled via work stations in enclosed and secured office setting. Breaks may sometimes be delayed or forgone dependent upon shift workload. Occasional need to work beyond regular shift hours dependent upon exigent circumstances. This position is supervised by the Communications Technician Leads who observes work through observation on the job, employee meetings and results achieved.

Physical Activities

Employee must be able to sit for extended periods of time. Able to perform, without additional assistance, all physical movements required for immediate emergency service dispatching including operating telephones, radios, paging devices, and multiple computer terminals. Able to lift up to 20 pounds. Employee must be able to hear the phone and audible signals from equipment at a level that does not interfere with coworkers ability to hear at their work stations. Hearing must be sufficient to use telephone and radio headset. Must have the ability to focus on a single source of auditory (hearing) information in the presence of other distracting noises. Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Schedule

40 hours a week. Exact schedule varies.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) January 1, 2026.

Salary Grade Number:

The salary grade for the position is 6.

Hourly Range:

The hourly range for the position is $20.50-$21.00.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.