24/7 Campus Hospitality Desk Lead

Details This; Campus (IL); On-site; USD 45,000 - 56,000; Full time

Job summary

The University of Utah's Impact & Prosperity Epicenter is seeking a Hospitality Desk Lead to oversee a 24/7 desk, mailroom, and access control for residents, students, and guests. This role emphasizes high-touch service and operational excellence in a dynamic campus setting.

You will mentor student workers, coordinate with Campus Security and other departments, and ensure safety, cleanliness, and accurate tracking of keys and mail. A flexible schedule including holidays is expected.

Qualifications

• Bachelor’s degree in a related field or equivalency (one year of education can be substituted for two years of related work experience).
• Demonstrated ability to work independently, analyze and make decisions related to program content.
• Strong coordination and organizational skills required to prioritize conflicting deadlines.
• Demonstrated human relations and effective communication skills are also required.
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Responsibilities

• Serve as a primary point of contact for residents and guests while promoting a culture of high-touch service and operational excellence.
• Complete daily shift procedures to ensure seamless 24/7/365 operations.
• Maintain cleanliness, organization, and presentation standards across the hospitality desk and mailroom.
• Maintain active oversight of multiple required operational systems.
• Identify, document, and elevate facilities, custodial, safety, or resident-impacting concerns.
• You will be required to work holidays as assigned.
• Ensure consistent shift transitions through detailed documentation and coordination with Campus Security and other departments.
• Submit incident reports and document shift activity as required.
• Conduct scheduled building walkthroughs to maintain presentation, safety, and operational readiness throughout public spaces.
• Supports and mentors Student Workers to ensure best practices.
• Develops and maintains effective collaborative relationships with faculty, staff, partners, administration, and guests.

Education

Bachelor’s degree or related field or equivalency

Job description

The University of Utah's Impact & Prosperity Epicenter is seeking a Hospitality Desk Lead to oversee a 24/7 desk, mailroom, and access control for residents, students, and guests. This role emphasizes high-touch service and operational excellence in a dynamic campus setting.

You will mentor student workers, coordinate with Campus Security and other departments, and ensure safety, cleanliness, and accurate tracking of keys and mail. A flexible schedule including holidays is expected.