24/7 Alarm Response Specialist

Wayne Alarm Systems Inc; Lynn (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

ICHRA Health Insurance plans with公司con

100% paid dental insurance along with

Flex Spending Account

401k and company match

Vision plans

Vacation Packages

Sick Time

100% paid long-term disability

100% paid life insurance

Job summary

Wayne Alarm Systems is a growing security and life safety company that offers its employees great benefits, in a great environment, with a strong professional family culture, complete with growth and advancement opportunities. We are seeking experienced operators, but are willing to train the right candidate to join our growing team.

In this role, you are trusted with protecting what matters most: people and their peace of mind.

Qualifications

• High School diploma or GED required.
• Excellent verbal and written communication skills.
• Strong listening and customer-oriented service.

Responsibilities

• Troubleshoot signal issues and coordinate with customers, technicians, and authorities to ensure proper response.
• Answer calls into the central station to resolve or direct as needed.
• Coordinate with wholesalers and authorities to verify alarms and dispatch assistance.
• Work independently and in a team environment.
• Apply sound judgment to maintain continuous coverage and service.
• Provide steady, reassuring communication to customers during stressful moments.

Skills

Punctuality

Customer service

Verbal & written communication

Multitasking

Team player

Problem-solving

Education

High School or GED

Job description

Wayne Alarm Systems is a growing security and life safety company that offers its employees great benefits, in a great environment, with a strong professional family culture, complete with growth and advancement opportunities. We are seeking experienced operators, but are willing to train the right candidate to join our growing team.

In this role, you are trusted with protecting what matters most: people and their peace of mind.