Customer Service Operator

Becklar, LLC; Greenville (TX); On-site; USD 22,730 - 23,419; Part time

Benefits offered by this job

Tuition reimbursement up to $1,000+/year

Free mental health assistance

401(k) retirement plan with company contribution

Comprehensive health benefit plans

Generous PTO

Job summary

Becklar, LLC in Greenville, Texas is seeking Alarm Monitoring Operators to join their team. In this part-time role, you will process alarm signals, dispatch emergency responders, and maintain accurate documentation of all incidents. The position requires multitasking and attending ongoing training.

We offer competitive pay starting at $16.50/hour, health benefits, tuition reimbursement, and various wellbeing perks. Candidates must be 18 and possess a high school diploma or GED.

Qualifications

• Must be 18 years of age or older.
• Ability to pass a 2-week fully-paid training class.
• Must pass a pre-employment drug test and background check.

Responsibilities

• Process alarm signals quickly and accurately.
• Dispatch authorities to emergencies and notify responsible parties.
• Document all responses accurately.

Skills

Customer service experience

Typing (minimum 40 wpm)

Ability to work weekends and holidays

Education

High school diploma or GED

Job description

We are looking for motivated individuals to join our team as Alarm Monitoring Operators.

What You'll Do:

Process alarm signals quickly, accurately and professionally while managing stressful situations. Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties. Assist our alarm company partners with alarm system tests to ensure subscribers' alarms are working properly. Accurately document all responses for the alarm on the computer. Learn and use new software to complete multiple tasks. Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

Skills Needed:

• Must be 18 years of age or older with a high school diploma or GED.
• Prior customer service experience preferred.
• Ability to type a minimum of 40 wpm.
• Willingness to work one weekend day each week or every other weekend, holidays, and a 6‑month commitment.
• Must be able to pass a 2‑week fully‑paid training class, pre‑employment drug test and background check.

What’s in it for you:

• Part‑Time: 16‑29 hours/week.
• Starting pay $16.50/hour, up to $17.00/hour after 90 days; grads start at $17.50/hour, up to $18.00/hour after 90 days.
• Tuition reimbursement up to $1,000+/year.
• Free mental health assistance & 401k match for all employees.
• Competitive compensation and opportunities to share in our success.
• Comprehensive health benefit plans.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave.
• Wellbeing and lifestyle perks.
• Generous PTO.

We are a 24/7 business to protect our subscribers.

EEO Statement

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.