24/7 Alarm & Dispatch Specialist

Pavion Corp; Syosset (NY); Vor Ort; USD 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits package

Zusammenfassung

Pavion Corp in Syosset, NY is seeking a dedicated Central Station Operator to monitor and respond to burglar and fire alarms, dispatch emergencies, and coordinate with police and fire departments. You will also monitor surveillance video, enter data, and notify customers of signals while maintaining excellent service.

The role requires a high school diploma or GED and strong customer service skills. Weekend and holiday work is required; the position includes a full benefits package and hourly

Qualifikationen

• Must have customer service experience.
• Ability to handle multi-line phone system.
• Willing to work weekends and holidays.
• Strong communication and listening skills.
• Ability to work under pressure.

Aufgaben

• Answer burglar and fire alarm signals received via computer.
• Effectively dispatch emergency alarms.
• Coordinate activities with police and fire departments during alarms.
• Place alarms in and out of test mode while technicians are servicing alarms.
• Notify customers of alarm, trouble and supervisory signals on subscribers' premises.
• Monitoring of all types of alarm signals including surveillance videos.
• Data entry.
• Effectively communicate with customers.
• Multitask and manage priorities.
• Contact supervisor by telephone to report irregularities and obtain further instructions.

Kenntnisse

Customer Service Experience

Multi-line Phone Handling

Weekend/Holiday Availability

Clear Communication

Ausbildung

Highschool Diploma or GED

Jobbeschreibung

Pavion Corp in Syosset, NY is seeking a dedicated Central Station Operator to monitor and respond to burglar and fire alarms, dispatch emergencies, and coordinate with police and fire departments. You will also monitor surveillance video, enter data, and notify customers of signals while maintaining excellent service.

The role requires a high school diploma or GED and strong customer service skills. Weekend and holiday work is required; the position includes a full benefits package and hourly