Central Station Operator

Pavion Corp; Syosset (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Pavion Corp in Syosset, NY is seeking a dedicated Central Station Operator to monitor and respond to burglar and fire alarms, dispatch emergencies, and coordinate with police and fire departments. You will also monitor surveillance video, enter data, and notify customers of signals while maintaining excellent service.

The role requires a high school diploma or GED and strong customer service skills. Weekend and holiday work is required; the position includes a full benefits package and hourly

Qualifications

• Must have customer service experience.
• Ability to handle multi-line phone system.
• Willing to work weekends and holidays.
• Strong communication and listening skills.
• Ability to work under pressure.

Responsibilities

• Answer burglar and fire alarm signals received via computer.
• Effectively dispatch emergency alarms.
• Coordinate activities with police and fire departments during alarms.
• Place alarms in and out of test mode while technicians are servicing alarms.
• Notify customers of alarm, trouble and supervisory signals on subscribers' premises.
• Monitoring of all types of alarm signals including surveillance videos.
• Data entry.
• Effectively communicate with customers.
• Multitask and manage priorities.
• Contact supervisor by telephone to report irregularities and obtain further instructions.

Skills

Customer Service Experience

Multi-line Phone Handling

Weekend/Holiday Availability

Clear Communication

Education

Highschool Diploma or GED

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Central Station Operator to join our fire business unit.

Primary Responsibilities:

• Answer burglar and fire alarm signals received via computer
• Effectively dispatch emergency alarms
• Coordinate activities with police and fire departments during alarms
• Place alarms in and out of test mode while technicians are servicing alarms
• Notify customers of alarm, trouble and supervisory signals on subscribers' premises
• Monitoring of all types of alarm signals including but not limited to surveillance videos
• Data entry
• Effectively communicate with customers
• Multitask and manage priorities
• Contact supervisor by telephone to report irregularities and obtain further instructions

Basic Qualifications

• Highschool Diploma or GED
• Customer Service Experience
• Ability to handle multi phone lines and high volume of incoming calls
• Ability to work weekends and holidays
• Must be able to work both Saturday and Sundays

Preferred Qualifications

• Experience as a central station operator
• Ability to use judgement and decision making skills to evaluate situations
• Ability work under stressful situations
• Actively listen and communicate effectively through clear speech and hearing

The hourly pay range for this position is $20-25 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.