24/7 911 Dispatcher: Public Safety Communications

Emergency Telecommunicator Services; Laurel (MS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

The Moselle, MS-based 911 Emergency Dispatcher role involves receiving emergency and nonemergency calls, gathering essential information, and coordinating police, fire, or medical responders according to agency procedures.

Emergency communicators must stay calm, verify incident locations, document evolving details, and relay accurate information while managing multiple communication systems. The position may require overnight shifts, weekends, holidays, and overtime.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Education

High school diploma or GED

Job description

The Moselle, MS-based 911 Emergency Dispatcher role involves receiving emergency and nonemergency calls, gathering essential information, and coordinating police, fire, or medical responders according to agency procedures.

Emergency communicators must stay calm, verify incident locations, document evolving details, and relay accurate information while managing multiple communication systems. The position may require overnight shifts, weekends, holidays, and overtime.