Delivery Manager

Ministry of Justice; United States; Remote; USD 94,000 - 127,000; Full time

Job summary

Ministry of Justice (HM Courts & Tribunals Service) is seeking a Senior Delivery Manager with a Scrum Master mindset to ensure the delivery of complex, high-risk products and services. You will build and coach self‑organising, high‑performing agile teams, remove obstacles, and manage stakeholder expectations across office-based delivery streams.

You will lead continuous improvement, mentor teams in agile and lean practices, and ensure values, priorities and timings are clearly understood.

Qualifications

• Can recognize when something does not work and encourage a mindset of experimentation.
• Adapt and reflect, be resilient and have the ability to see outside of the process.
• Use a blended approach depending on the context.
• Measure and evaluate outcomes.
• Know how to help teams to manage and visualize outcomes.
• Experience applying Agile principles in practice and selecting frameworks/tools.
• Facilitate difficult discussions with diverse senior stakeholders.
• Manage delivery products and services across product life cycle stages.

Responsibilities

• Build and maintain teams, ensuring they are motivated, collaborating and working well
• Identify obstacles and help the team to overcome them
• Facilitate the delivery flow of a team, managing the pace and tempo
• Focus the team on what is most important to the delivery of products and services
• Encourage and facilitate continuous improvement of the delivery team
• Coach and mentor both team members and others to apply agile and lean tools and techniques
• Identify and compare the best processes or delivery methods to use
• Work with contracted suppliers and manage stakeholders' expectations
• Actively address internal and external risks, issues and dependencies including where ownership exists outside the team

Skills

Team management

Agile / Scrum

Delivery management

Stakeholder management

Coaching agile teams

Job description

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Introduction

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and want to make a difference in people's lives in delivering justice. If you're interested in developing a career with a real purpose, As a Senior Delivery Manager, you will be a Scrum Master at heart with a strong focus on delivery. You will be accountable for the effective delivery of complex, high-risk products and services. You will have a strong background as a Scrum Master (or similar role) and experience across a range of products and services, throughout the entire product life cycle. You will have some responsibility and accountability as a point of escalation. You will also be accountable for the performance and coaching of agile software development teams. Your CV should demonstrate your ability and experience of creating and coaching self-organising, high performing agile delivery teams.

Your role as a Senior Delivery Manager will encompass several key responsibilities listed below (but not limited to):

• Build and maintain teams, ensuring they are motivated, collaborating and working well
• Identify obstacles and help the team to overcome them
• Facilitate the delivery flow of a team, managing the pace and tempo
• Focus the team on what is most important to the delivery of products and services
• Encourage and facilitate continuous improvement of the delivery team
• Coach and mentor both team members and others to apply the most appropriate agile and lean tools and techniques
• Identify and compare the best processes or delivery methods to use
• Work with contracted suppliers and manage stakeholders' expectations
• Actively address internal and external risks, issues and dependencies including where ownership exists outside the team

You can use a continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping.

You have Team management experience leading and developing a digital delivery team.

You are able to communicate with others in a clear, honest and enthusiastic way to build trust. You explain complex issues in a way that is easy to understand. Be able to provide updates for senior stakeholders and adept at explaining complex issues to a non-technical audience.

You ensure everyone clearly understands and owns their roles, responsibilities and priorities, ensuring timely quality outcomes are delivered.

Essential Criteria

• Can recognize when something does not work and encourage a mindset of experimentation
• Adapt and reflect, be resilient and have the ability to see outside of the process
• Use a blended approach depending on the context
• Measure and evaluate outcomes
• Know how to help teams to manage and visualize outcomes
• Have had experience in applying Agile principles in practice, can identify and compare the best framework or delivery methods and tools to use
• Can facilitate difficult discussions within the team or with diverse senior stakeholders
• Manage delivery products and services at different phases and understands how the needs of the team and the product vary across the stages of the product life cycle