22-Hour Patron Services (Circulation) Specialist

New Lenox Public Library District; New Lenox (IL); Sur place; USD 23 000 - 24 000; Temps partiel

Avantages offerts par ce poste

40 vacation hours annually

45 sick hours annually

Paid holidays

Tuition assistance program

Employee Assistance Program (EAP)

Résumé du poste

The New Lenox Public Library District is seeking a knowledgeable, energetic individual to join the Patron Services (Circulation) team. This hands-on, part-time role supports daily circulation tasks, assists patrons at the desk, and helps with holds, fines, and basic computer use.

You will interact with patrons, process transactions, and contribute to a welcoming library experience. The position offers a friendly work environment and opportunities for continued training.

Qualifications

• High school diploma or GED required.
• One year of customer service experience preferred.
• Comfort handling money and basic math operations.
• Ability to stay friendly and professional with the public.

Responsabilités

• Operate the circulation desk and check in/out materials.
• Issue patron cards and maintain user records.
• Place holds and process reservations for materials.
• Assist patrons with self-check, online records, and paying fees.
• Collect fines and fees and answer routine inquiries over the phone.
• Assist with shelving, restocking, and library program setup.
• Provide excellent customer service and support to library patrons.

Connaissances

Customer service

Currency handling

Multitasking

Flexible schedule

Formation

High school diploma or GED

Description du poste

New Lenox Public Library is looking for a knowledgeable, enthusiastic, and resourceful self-starter to join the Patron Services (Circulation) team. This hands-on position facilitates patron-focused services in a fast-paced environment to our growing community. If you enjoy collaboration and are passionate about helping others, this position is for you!

How You’ll Contribute:

• Utilizing automated circulation system to perform full range of circulation procedures, including check in & check out of all materials
• Answering a variety of questions at the circulation desk
• Issuing patron cards, maintains files, and enters information into the database
• Placing holds for patrons and processes reserved materials upon arrival
• Inspecting materials for damage during checkouts and returns
• Collecting fines and fees from patrons
• Answering telephone to provide routine information and transfer calls to other departments; fax for patrons
• Carrying out procedures for notification of patrons for overdue materials
• Sorting checked in materials including borrowing and lending requests within system and shelves all types of library items
• Actively monitoring and restocks new book and A/V shelving
• Cleaning books as needed
• Assisting and instructing patrons with self-check, accessing their record online, paying fees online, and using the coin operated photocopier
• Ensuring accurate library shelving by shelf-reading and re-shelving materials
• Accepting and processing impact fees for newly built homes within library district
• Assisting with library program set up as necessary
• Issuing Museum Adventure Passes
• Attending library training and continuing education as needed
• Supporting patrons’ use of library services
• Performing other duties as required

Requirements include:

• High school diploma or GED equivalent
• Experience handling currency and ability to add, subtract, multiply and divide
• One year customer service experience
• Enthusiasm to create a friendly, courteous, pleasant first impression of library
• Knowledge of the purposes and functions of libraries preferred
• Comfortable handling multiple tasks and prioritizing workflows
• Passion to work with the public in a positive manner
• Flexible schedule

What we offer:

• Salary range: $16.56- $17.60per hour
• 40 vacation hours annually
• 45 sick hours annually
• Paid holidays
• Additional paid leave time accrued at a rate of 1 hour per 40 hours worked
• Tuition assistance program
• Employee Assistance Program (EAP)

This part-time, non-exempt position is scheduled for 22 hours per week and include the following schedule:

• Sundays 10am - 4pm; Monday - Thursday 4 - 8pm

The selected candidate will report to the Patron & Technical Services Manager.

The New Lenox Public Library District enhances the quality of life in our community by fostering lifelong discovery, education, and opportunity. The library serves a population of approximately 41,000 residents. We are an Equal Opportunity Employer.

No phone calls, please.