22-Hr Part-Time Patron Services (Circulation) Specialist

Illinois; New Lenox (IL); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Tuition assistance program

Employee Assistance Program (EAP)

Paid holidays

40 vacation hours annually

45 sick hours annually

Job summary

New Lenox Public Library is seeking a knowledgeable, enthusiastic Patron Services Specialist to join the Circulation team. This part-time role handles check-ins/outs, patron assistance, holds, and fines in a fast-paced library setting.

The position reports to the Patron & Technical Services Manager and requires at least a high school diploma, currency handling skills, and 1 year of customer service experience. 22 hours per week, non-exempt.

Qualifications

• High school diploma or GED is required.
• Experience handling currency and basic math is required.
• At least 1 year of customer service experience is required.
• Ability to create a friendly and courteous first impression for patrons.
• Knowledge of library functions is preferred.

Responsibilities

• Operate the circulation desk and process check-ins/outs of all materials.
• Issue patron cards and maintain patron records in the database.
• Place holds and manage reserved materials for patrons.
• Collect fines and process payments.
• Assist patrons with self-check and online account access.

Skills

Customer service

Currency handling

Numerical calculations

Multitasking

Public-facing

Education

High school diploma or GED

Tools

Automated circulation system

Job description

New Lenox Public Library is looking for a knowledgeable, enthusiastic, and resourceful self-starter to join the Patron Services (Circulation) team. This hands-on position facilitates patron-focused services in a fast-paced environment to our growing community. If you enjoy collaboration and are passionate about helping others, this position is for you!

The Patron Services Specialist is responsible for:

• Utilizing automated circulation system to perform full range of circulation procedures, including check in & check out of all materials
• Answering a variety of questions at the circulation desk
• Issuing patron cards, maintains files, and enters information into the database
• Placing holds for patrons and processes reserved materials upon arrival
• Inspecting materials for damage during checkouts and returns
• Collecting fines and fees from patrons
• Answering telephone to provide routine information and transfer calls to other departments; fax for patrons
• Carrying out procedures for notification of patrons for overdue materials
• Sorting checked in materials including borrowing and lending requests within system and shelves all types of library items
• Actively monitoring and restocks new book and A/V shelving
• Cleaning books as needed
• Assisting and instructing patrons with self-check, accessing their record online, paying fees online, and using the coin operated photocopier
• Ensuring accurate library shelving by shelf-reading and re-shelving materials
• Accepting and processing impact fees for newly built homes within library district
• Assisting with library program set up as necessary
• Attending library training and continuing education as needed
• Supporting patrons' use of library services
• Performing other duties as required

Requirements include:

• High school diploma or GED equivalent
• Experience handling currency and ability to add, subtract, multiply and divide
• One year customer service experience
• Enthusiasm to create a friendly, courteous, pleasant first impression of library
• Knowledge of the purposes and functions of libraries preferred
• Comfortable handling multiple tasks and prioritizing workflows
• Passion to work with the public in a positive manner

What we offer:

• Salary range: $16.56 - $17.60 per hour
• 40 vacation hours annually
• 45 sick hours annually
• Paid holidays
• Additional paid leave time accrued at a rate of 1 hour per 40 hours worked
• Tuition assistance program
• Employee Assistance Program (EAP)

This part-time, non-exempt position is scheduled for 22 hours per week and include the following schedule:

• Sunday 10am - 4pm; Monday-Thursday 4pm - 8pm

The selected candidate will report to the Patron & Technical Services Manager.

The New Lenox Public Library District enhances the quality of life in our community by fostering lifelong discovery, education, and opportunity. The library serves a population of approximately 41,000 residents. We are an Equal Opportunity Employer.

No phone calls, please.

Application Contact

Denise Towne, Patron Services & Technical Services Manager

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