211 Care Coordinator

United Way SWPA; Pittsburgh (Allegheny County); On-site; USD 38,000 - 44,000; Full time

Job summary

The United Way of Southwestern Pennsylvania is seeking an 211 Care Coordinator to assist individuals in navigating complex social service systems. The role builds knowledge in workforce development, public benefits, and basic needs, acting as a triage point to connect callers with trusted community partners.

This grant-funded role continues through December 2027, with a salary range of $38,000 to $44,000 per year.

Qualifications

• High school diploma or GED and at least 2 years of human services, social or related nonprofit experience.
• Bachelor’s degree and/or certified community health worker experience preferred.
• Combination of experience and education may be considered in lieu of education.

Responsibilities

• Assist callers in navigating complex social service systems.
• Develop knowledge in workforce development, public benefits, and basic needs to triage and connect callers with trusted community partners.
• Monitor progress of referrals and track outcomes to support program success.

Skills

Human services experience

Education

High school diploma or GED

Bachelor's degree preferred

Job description

The 211 Care Coordinator supports individual callers with navigating complex social service systems. Developing specialized knowledge in areas such as workforce development, public benefits, and basic needs, this role serves as a triage point ensuring callers and program participants are connected with trusted community partners to address social needs. Utilizing 211 information and referral (I&R) technology, the Care Coordinator will leverage closed-loop processes and tools to monitor progress of referrals and track outcomes to support program success.

This grant funded position until December 2027. Continued employment beyond the grant period is not guaranteed and is contingent upon availability and additional funding.

A high school diploma or GED equivalent and at least 2 years of human services, social or related nonprofit experience is required. A bachelor’s degree an/or certified community health worker experience is preferred. A combination of experience and education may be considered in lieu of education.

Annual Salary
Pay Grade 103
Salary Range – $38,000 – $44,000

United Way of Southwestern Pennsylvania is an equal opportunity employer committed to workplace diversity, serving Allegheny, Armstrong, Butler, Fayette and Westmoreland counties.