Temporary Care Coordinator Specialist - Recovery Services

INFORMATION AND REFERRAL FEDERATION OF LOS ANGELES COUNTY; Pasadena (CA); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Professional development

Flexible work arrangements

Employee assistance program

Job summary

211 LA is seeking a Temporary Care Coordinator Specialist to deliver critical care coordination for individuals directed to specialized programs in Pasadena, CA. You will evaluate client needs, refer to services, and coordinate with partner organizations while maintaining records in CareSuite.

The role requires Spanish bilingual proficiency, strong organizational skills, and flexibility to respond to emergencies with an undetermined schedule.

Qualifications

• Experience with Care Coordination or Case Management.
• Ability to communicate with diverse backgrounds.
• Strong organizational and multitasking abilities.
• Bilingual Spanish proficiency.

Responsibilities

• Assess client needs and safety planning.
• Provide referrals and advocacy for clients as needed.
• Coordinate care with partner agencies and prevent duplication of services.
• Follow up to ensure services accessed.
• Document interactions in CareSuite.
• Serve as liaison between 211LA County and partners.
• Travel as needed; evenings/weekends/holidays may be required.
• Respond to county emergencies with flexible schedule.

Skills

Care coordination

Case management

Bilingual Spanish

Multicultural communication

Organizational skills

Documentation proficiency

Driver's license

Education

Bachelor's degree

Tools

CareSuite

Job description

Job Details: Job Location: Headquarters - Pasadena, CA 91101, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $25.50 - $25.50 Hourly, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Nonprofit - Social Services, Company Overview:

211 LA is an innovative, progressive leader in the fields of Information and Referral Services and effective care coordination delivery. We are dedicated to maintaining an inclusive workspace that prioritizes professional development and creative thinking. Our organization is proud to offer a collaborative atmosphere where team members are supported in their growth and can actively participate in our collective achievements.

Position:Temporary Care Coordinator Specialist

Reports To:Program Manager

Department:Integrated Care

Key Responsibilities and Duties:

The role involves delivering critical care coordination to individuals directed to specific specialized programs. Key duties include evaluating client needs, identifying suitable human service initiatives and community assets through CareSuite, and facilitating referrals to service providers. The specialist is also tasked with providing program-specific follow-up, engaging with partner organizations to clarify 211 services, and monitoring diverse project results to ensure client needs are met.

• Deliver comprehensive assessments and safety planning for individuals at-risk of or impacted by local disasters.
• Provide referrals and advocacy for clients as needed.
• Participate in case conferencing with partner agencies to coordinate care, prevent duplication of services, and support smooth transitions between providers.
• Follow up with clients and referral organizations to determine if each client has accessed services.
• Maintain record of all interactions with clients and their care team (other social service providers, family supports, and medical providers, etc.) in CareSuite.
• Serve as a liaison between 211LA County and other partnering agencies as needed.
• Travel as needed to achieve Agency objectives; work evenings, weekends, and/or holidays may be required.
• Be available for an undetermined schedule to respond to county emergency response in the event of an unforeseen emergency or disaster.
• Perform special assignments and other duties as assigned and according to established Agency mission and values.

Qualifications:

• Previous experience with Care Coordination or Case Management.
• Collaborate professionally with colleagues.
• Engage and communicate effectively with individuals from diverse cultural, age, and socioeconomic backgrounds.
• Demonstrate strong organizational capabilities and the ability to manage multiple concurrent tasks with shifting priorities.
• Possess advanced oral, listening, written, and presentation skills, including proficiency in grammar, style, and content development.
• Document and maintain professional, comprehensive, and concise case management records.
• Operate independently while exercising initiative and sound professional judgment.
• Contribute effectively to a collaborative, team-based work environment.
• Acquire proficiency in and utilize various computer software and hardware systems.
• Possess and maintain a valid driver's license and the required proof of insurance.
• Remain available for a flexible schedule to support county emergency response efforts during unforeseen disasters or emergencies.
• Demonstrate professional bilingual proficiency in Spanish.

Compensation:

$25.50 an hour

Physical Demands & Working Conditions:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to lift up to 20 pounds.
• Prolonged periods sitting at a desk.

Technical Requirements:

• Solid internet connection (50 Mbps).
• Quiet space without distractions.
• Must be able to work independently, comply with job description requirements/expectations, and get the job done.

Benefits:

• Comprehensive health and wellness benefits
• Retirement savings plan
• Professional development opportunities
• Flexible work arrangements
• Employee assistance program

Equal Opportunity Employer Statement

211 LA is an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.