Care Coordinator: Social Services Navigator (211 I&R)

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); In loco; USD 38.000 - 45.000; Tempo pieno

Descrizione del lavoro

United Way of Southwestern Pennsylvania, Pittsburgh Office, is seeking a 211 Care Coordinator to help callers navigate complex social service systems. You will build knowledge in workforce development, public benefits, and basic needs, serving as a triage point to connect callers with trusted community partners.

The role uses 211 information and referral technology to monitor referrals and outcomes, supporting program success.

Competenze

• High school diploma or GED required.
• At least 2 years of human services, social or nonprofit experience required.
• Bachelor’s degree or CHW experience preferred.

Mansioni

• Assist callers in navigating complex social service systems.
• Develop knowledge in areas such as workforce development, public benefits, and basic needs.
• Use 211 I&R technology to triage, track referrals, and monitor outcomes.

Formazione

High school diploma or GED

Bachelor’s degree (preferred)

Certified community health worker experience (preferred)

Descrizione del lavoro

United Way of Southwestern Pennsylvania, Pittsburgh Office, is seeking a 211 Care Coordinator to help callers navigate complex social service systems. You will build knowledge in workforce development, public benefits, and basic needs, serving as a triage point to connect callers with trusted community partners.

The role uses 211 information and referral technology to monitor referrals and outcomes, supporting program success.