2027 Enterprise Operations Development Program- Homeowner Assistance Center (LM Controls, System Admin and Portfolio Reporting)

M&T Bank Corporation; Getzville (NY); On-site; USD 41,000 - 61,000; Full time

Job summary

M&T Bank Corporation offers the Customer Asset Management Operations Development Program in Getzville, NY, to build leadership and analytical skills through immersive rotations in CAM. Participants gain proficiency in core processes and collaborate across departments.

Applicants should hold a Bachelor’s or Master’s degree, maintain at least a 3.0 GPA, and bring strong communication, interpersonal, and analytical skills with computer proficiency. Visa sponsorship is not offered for this role.

Qualifications

• Bachelor’s or Master’s degree required or preferred.
• Minimum 3.0 GPA.
• Up to 1 year of work experience.
• Outstanding written and verbal communication skills.
• Demonstrated interpersonal skills and analytical abilities.
• Demonstrated computer skills.

Responsibilities

• Complete a series of job rotations to gain broad understanding of CAM operations.
• Manage pipeline of loans and ensure processes are timely and accurate.
• Perform reviews of loans to confirm quality within risk appetite.
• Participate in CAM Operations Development Program activities.
• Develop and produce routine departmental reports and analyses.
• Complete data review, research, and reconciliation.

Skills

Communication skills

Interpersonal skills

Analytical skills

Computer skills

Prior internship/experience

Education

Bachelor’s or Master’s degree

GPA 3.0

Job description

Overview

The Customer Asset Management (CAM) Operations Development Program enables participants to gain in-depth professional and analytical experience and development of leadership and collaborative skills through a defined and customized immersive rotational program. Program participants will become technically proficient in core business processes within the CAM division.

Department Overview

The LM Controls, System Admin and Portfolio Reporting Department is responsible for supporting internal business units, insurers, and investors by providing accurate, timely, and reliable data and responses to audits and bulletin closures on delinquent mortgage accounts to reduce bank exposure and losses. This team also strives to improve communication with borrowers.

Department Functions

• Communication Control: Coordinate the review and implementation of updated investor/insurer/state/federal regulation changes. Coordinate internal and external LM audit reviews. Draft and maintain all communications sent to borrower.
• Systems Administration: Support internal business units, by reviewing and implementing system enhancements. Maintain all internal scripting, reporting and access requests as well as facilitate inbound and outbound service transfers.
• Portfolio Reporting: Provides accurate default mortgage coding information to FHA, VA, USDA, Fannie Mae, Freddie Mac, and various private investors monthly. Reporting accuracy has a direct effect on our investor servicer ratings.
• Title: Reviews the title product and coordinates with borrowers and title vendors to provide curatives for proper title clearance so modifications can be completed.

Primary Responsibilities

• Complete a series of job rotations, over a set time frame in multiple disciplines, to gain a broader understanding of the roles, how they are utilized at the Bank, and how they work together to deliver solutions and services to internal and external customers.
• Manage pipeline of loans ensuring operational processes are completed timely and accurately.
• Perform reviews of loans confirming a quality level within the Company’s risk appetite.
• Work in customer contact or back-office roles depending upon the preference and skill set of the candidate.
• Develop and produce routine departmental reports and spreadsheets, including but not limited to, project analyses, historical reporting and financial analyses.
• Complete data review, research and/or reconciliation.
• Participate in Customer Asset Management Operations Development Program activities.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required

• Bachelor’s or Master’s degree
• Minimum Cumulative GPA of 3.0
• Up to 1 years' work experience
• Outstanding written and verbal communication skills
• Demonstrated interpersonal skills
• Demonstrated analytical skills
• Demonstrated computer skills
• Prior work/internship experience
• Work Visa Sponsorship not offered for this role

Compensation

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $29.57 - $43.99 per hour. The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter.

Location

Getzville, New York, United States of America

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve.

M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust.

M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.