Software Support Specialist

dakcs; Ogden (UT); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Competitive pay

Opportunities to grow with the company

Yearly personal fulfillment fund

Casual environment

Job summary

dakcs, located in Ogden, Utah, is looking for a part-time Software Support Specialist. This role demands strong problem-solving skills as you will help resolve customer issues using existing and new code.

The successful candidate will handle incoming calls, diagnose software problems, and provide customer training on software functions. This position offers competitive pay in a casual and engaging environment.

Qualifications

• 1-2 years of technical support or customer service experience.
• Ability to read, write, understand, and debug code.
• Initiative and positive can-do attitude.
• Passion for problem solving.

Responsibilities

• Answer incoming phone calls.
• Diagnose software problems.
• Fix/write code to resolve customer concerns.
• Train customers on software functions.

Skills

Problem-solving

Customer service orientation

Basic knowledge of software development

SQL

C#

Object-oriented programming

LINUX/UNIX systems

Strong communication skills

Job description

Who We Are:

DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.

Who we are looking for:

We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem‑solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.

In this role, you will:

• Be responsible for answering incoming phone calls
• Diagnose software problems
• Fix/write code to resolve customer concerns
• Answer operational questions
• Train customers on software functions
• Deliver professional customer service

What you need to be successful in this role:

• Ability to read, write, understand, and debug code
• Initiative and a positive can‑do attitude
• A passion for problem solving
• Willingness to learn
• Strong communication skills and ability to effectively talk with customers and other team members about software issues

Additional things to help you be successful are:

• 1-2 years of technical support or customer service experience and working with software related problems
• Knowledge of SQL, C#, and object oriented programming in general.
• Must demonstrate the ability to learn other languages
• Ability to diagnose and correct software‑related issues
• Experience working with LINUX/UNIX operating systems
• Ability to read and understand directions and help document those directions as they relate to understanding software applications
• Learn to teach and train the software application to our customers
• Record steps taken to resolve customer questions or issues

What you will love about us:

• Competitive pay
• Engaging & challenging work
• Excellent culture - 35 employees, team-oriented, learning focused, highly engaged
• Joining a company who highly values their employees and gives them a voice
• Casual environment
• Opportunities to grow with the company
• Yearly personal fulfillment fund
• Connective experiences: celebrations, engagement activities, wellness challenges, etc.