1st Shift Security Supervisor - Luxury Resort & Spa

Marcus Corporation; Lake Geneva (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free parking

Room discounts at Marcus Hotels &R

Gym membership

Job summary

Marcus Hotels & Resorts is seeking a 1st Shift Security Supervisor at the Grand Geneva Resort & Spa in Lake Geneva, WI. You will oversee security staff, ensure proper coverage, review incident reports, and maintain safety and compliance across hotel operations.

The role emphasizes guest privacy, team leadership, and timely reporting, with responsibilities spanning access control, investigations, and collaboration with the Security Director.

Qualifications

• Prior experience in security, military, or EMS preferred.
• Previous experience in a security supervisory role, preferably in hospitality.
• Must pass a Motor Vehicle Record (MVR) Background Screening.
• Knowledge of local laws and ordinances.
• Excellent people skills and strong writing & logical thinking abilities.
• Ability to build and maintain positive relationships with colleagues and the public.
• Ability to stand, walk, sit, and use hands for extended periods.
• Flexibility to work various shifts, including overnight, weekends and holidays.
• Must be computer literate.

Responsibilities

• Ensure all security personnel functions are being properly completed by the department.
• Ensure that all personnel are properly assigned at all times.
• Review all reports completed by security officers to ensure accuracy and timely submission.
• Maintain a good relationship with all departments in the hotel.
• Ensure that a thorough and complete investigation and report is made on incidents incurred by guests and associates.
• Responsible for guest room surveillance in conjunction with Security Director.
• Ensure key control program is maintained and discrepancies are investigated and reported.
• Ensure all security equipment is kept clean and in good working condition.
• Monitor lobby, restaurant, restrooms, garage and room service areas to control non-guest/associate access.
• Report unauthorized entrances/exits by associates.
• Patrol all areas and act as a visible deterrent.
• Perform other duties as assigned.

Skills

Customer service

People skills

Writing

Logical thinking

Relationship building

Shift flexibility

Physical stamina

Computer literacy

Tools

Computer literacy

Job description

Marcus Hotels & Resorts is seeking a 1st Shift Security Supervisor at the Grand Geneva Resort & Spa in Lake Geneva, WI. You will oversee security staff, ensure proper coverage, review incident reports, and maintain safety and compliance across hotel operations.

The role emphasizes guest privacy, team leadership, and timely reporting, with responsibilities spanning access control, investigations, and collaboration with the Security Director.