1st Shift Security Supervisor

Marcus Corporation; Lake Geneva (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free parking

Room discounts at Marcus Hotels &R

Gym membership

Job summary

Marcus Hotels & Resorts is seeking a 1st Shift Security Supervisor at the Grand Geneva Resort & Spa in Lake Geneva, WI. You will oversee security staff, ensure proper coverage, review incident reports, and maintain safety and compliance across hotel operations.

The role emphasizes guest privacy, team leadership, and timely reporting, with responsibilities spanning access control, investigations, and collaboration with the Security Director.

Qualifications

• Prior experience in security, military, or EMS preferred.
• Previous experience in a security supervisory role, preferably in hospitality.
• Must pass a Motor Vehicle Record (MVR) Background Screening.
• Knowledge of local laws and ordinances.
• Excellent people skills and strong writing & logical thinking abilities.
• Ability to build and maintain positive relationships with colleagues and the public.
• Ability to stand, walk, sit, and use hands for extended periods.
• Flexibility to work various shifts, including overnight, weekends and holidays.
• Must be computer literate.

Responsibilities

• Ensure all security personnel functions are being properly completed by the department.
• Ensure that all personnel are properly assigned at all times.
• Review all reports completed by security officers to ensure accuracy and timely submission.
• Maintain a good relationship with all departments in the hotel.
• Ensure that a thorough and complete investigation and report is made on incidents incurred by guests and associates.
• Responsible for guest room surveillance in conjunction with Security Director.
• Ensure key control program is maintained and discrepancies are investigated and reported.
• Ensure all security equipment is kept clean and in good working condition.
• Monitor lobby, restaurant, restrooms, garage and room service areas to control non-guest/associate access.
• Report unauthorized entrances/exits by associates.
• Patrol all areas and act as a visible deterrent.
• Perform other duties as assigned.

Skills

Customer service

People skills

Writing

Logical thinking

Relationship building

Shift flexibility

Physical stamina

Computer literacy

Tools

Computer literacy

Job description

Job Description - 1st Shift Security Supervisor (260002F7)

Job Description

1st Shift Security Supervisor - ( 260002F7 )

Description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Security Supervisor at the Grand Geneva Resort & Spa, you play an integral part in ensuring the hotel guests, associates, and hotel property are maintained in a safe and secure environment and tasks are completed in accordance to established standards.

Grand Geneva in Lake Geneva is a 1,300 acre , AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. W e are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

• Ensure all security personnel functions are being properly completed by the department
• Ensures that all personnel are properly assigned at all times
• Review all reports completed by security officers to ensure accuracy and timely submission
• Maintain a good relationship with all departments in the hotel
• Ensures that a thorough and complete investigation and report is made on incidents incurred by guests and associates
• Responsible for guest room surveillance in conjunction with Security Director
• Ensure that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Security Director
• Ensures all security equipment (walkie-talkies, radios, cameras, etc.) is kept clean and in good working condition
• Monitors all traffic in the lobby area and restaurant, restrooms, garage area, and room service area to control non-guest an/or associate access
• Reports all associates using unauthorized hotel entrance/exits when reporting to or leaving work to the Security Director
• Patrol all areas and be a visible deterrent
• Perform other duties as assigned

What do you bring to the role?

• Prior experience in security, military, or EMS preferred. Knowledge of security and law enforcement practices is a plus.
• Previous experience preferred in a security supervisory role, preferably in the hospitality industry.
• Must pass a Motor Vehicle Record (MVR) Background Screening following Company Policy.
• Knowledge of local laws and ordinances.
• Exceptional people skills, customer service mentality and strong writing & logical thinking abilities.
• Ability to build and maintain positive relationships with colleagues and the public.
• Ability to stand, walk, sit, and use hands for extended periods.
• Flexibility to work various shifts, including overnight, weekends and holidays.
• Must be computer literate.

What's in it for you?

• A free, well-balanced meal every shift
• Gym Membership at $16 per paycheck
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.