1st Shift Security Supervisor

Grand Geneva Resort & Spa; Town of Lyons (WI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Free meals every shift

Gym membership benefit

Room discounts at Marcus Hotels &

Discounts at Marcus Hotels & Resor

Free parking

Two-for-one movie coupons

Career growth opportunities

Early wage access

Paid time off

Flexible scheduling

Medical, dental, and vision insurance

Company-paid life insurance

401k with employer match

Job summary

Grand Geneva Resort & Spa is seeking a Security Supervisor to safeguard guests, associates, and property within a prestigious AAA Four Diamond resort. You will oversee security operations, coordinate staff assignments, and ensure accurate reporting while collaborating across departments.

The role requires reliability, strong written and verbal communication, and the ability to work flexible overnight shifts, weekends, and holidays.

Qualifications

• Experience in security, military, or EMS preferred.
• Experience in security supervisory role preferred in hospitality.
• Must pass Motor Vehicle Record (MVR) Background Screening.
• Knowledge of local laws and ordinances.
• Excellent interpersonal and communication skills; strong written abilities.

Responsibilities

• Ensure all security personnel functions are properly completed by the department.
• Assign personnel at all times.
• Review security reports for accuracy and timely submission.
• Maintain good relationships with hotel departments.
• Investigate incidents involving guests and associates and file reports.
• Oversee guest room surveillance with Security Director.
• Maintain key control program and report discrepancies.

Skills

Customer service mindset

Strong writing

Logical thinking

Exceptional people skills

Relationship building

Job description

Description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Security Supervisor at the Grand Geneva Resort & Spa, you play an integral part in ensuring the hotel guests, associates, and hotel property are maintained in a safe and secure environment and tasks are completed in accordance to established standards.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

• Ensure all security personnel functions are being properly completed by the department
• Ensures that all personnel are properly assigned at all times
• Review all reports completed by security officers to ensure accuracy and timely submission
• Maintain a good relationship with all departments in the hotel
• Ensures that a thorough and complete investigation and report is made on incidents incurred by guests and associates
• Responsible for guest room surveillance in conjunction with Security Director
• Ensure that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Security Director
• Ensures all security equipment (walkie-talkies, radios, cameras, etc.) is kept clean and in good working condition
• Monitors all traffic in the lobby area and restaurant, restrooms, garage area, and room service area to control non-guest an/or associate access
• Reports all associates using unauthorized hotel entrance/exits when reporting to or leaving work to the Security Director
• Patrol all areas and be a visible deterrent
• Perform other duties as assigned.

What do you bring to the role?

• Prior experience in security, military, or EMS preferred. Knowledge of security and law enforcement practices is a plus.
• Previous experience preferred in a security supervisory role, preferably in the hospitality industry.
• Must pass a Motor Vehicle Record (MVR) Background Screening following Company Policy.
• Knowledge of local laws and ordinances.
• Exceptional people skills, customer service mentality and strong writing & logical thinking abilities.
• Ability to build and maintain positive relationships with colleagues and the public.
• Ability to stand, walk, sit, and use hands for extended periods.
• Flexibility to work various shifts, including overnight, weekends and holidays.
• Must be computer literate.

What's in it for you?

• A free, well-balanced meal every shift
• Gym Membership at $16 per paycheck
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Pay Range $22.00-$26.00 an hour depending on experience

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.