1st Shift - Alarm Dispatcher

Per Mar Security Services; BLOOMINGTON (MN); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K with match

Paid time off

Descripción de la vacante

Per Mar Security Services is seeking a detail-oriented Alarm Dispatcher for the 1st shift in Bloomington, MN. The role serves as a critical link between customers and emergency responders, with a focus on accuracy and customer service.

Starting pay is $19 per hour with weekend schedules and opportunities for performance-based increases. Candidates should have strong computer skills, be reliable, and able to multi-task while handling sensitive information.

Formación

• High school diploma or GED required.
• 1–3 years dispatching, call center, or multi-line phone experience preferred.
• Strong customer service focus.
• Ability to multitask and pay close attention to detail.
• Must pass a pre-employment background check and drug test.

Responsabilidades

• Answer and follow up on incoming signals, alarms and requests.
• Initiate outbound calls to customers, police agencies and emergency contacts.
• Accurately document accounts to note events that occurred or action taken.
• Work additional hours when necessary - fill open shifts and cover during storms.
• When appropriate, inform customers of Per Mar Security Services' products and services and refer business to appropriate departments.
• As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.

Conocimientos

Dispatching experience

Multi-tasking

Microsoft Office Suite

Customer service

Educación

High school diploma or GED

Herramientas

Microsoft Office Suite

Descripción del empleo

1st Shift - Alarm Dispatcher

Are you detail oriented, customer- focused and looking to help others?

Are you enthusiastic, self-motivated, dependable and looking for a place to grow your skills?

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking motivated people to join our nationally recognized, Five Diamond Certified Monitoring Center!

Dispatchers serve as the life-saving link between residential or business properties and the police, fire and emergency services in local areas.

-Schedule is set days and shifts.

-Days off will be consecutive but these are weekend schedules

-Starting pay is $19 per hour!

No selling or collections required!!!!

Why You Want to Work here:

• Competitive Pay with increases available based on performance
• Great Benefit Package including Health, Dental, Vision, Disability, Life, 401K with match, and Paid Time Off
• Stable company with over 60 years of experience providing security to our communities and continued growth
• Career Advancement opportunities
• Opportunity to make a positive impact in the lives of others while helping protect those in your community

What You'll Be Doing:

• Answer and follow up incoming signals, alarms and requests
• Initiate outbound calls to customers, police agencies and emergency contacts
• Accurately document accounts to note any events that occurred or action taken
• Work additional hours when necessary - fill open shifts and cover during storms.
• When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate departments.
• As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.

What You'll Need To Do This:

• High school diploma or general education degree (GED) is required.
• One to three years dispatching, call center, and/or multi-line phone experience highly preferred.
• Strong customer service focus/skills a must.
• Must be detail-oriented and able to handle multiple tasks.
• Strong computer skills with demonstrated experience in Microsoft Office Suite including Word and Excel. Internet skills required.
• Must be able to pass a pre-employment background check and drug test.
• Possess the ability to multi-task and pay strong attention to detail.