3rd Shift - Alarm Dispatcher

Per Mar Security Services; Davenport (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401K with match

Paid Time Off

Job summary

Per Mar Security Services in Davenport, IA is seeking diligent dispatchers to act as the critical link between properties and emergency services. The schedule is set with day shifts, offering stability and a starting pay of $15 per hour, with no selling or collections involved.

You will respond to signals, document events, and place outbound calls to customers, police, and emergency contacts, while occasionally covering additional shifts as needed.

Qualifications

• High school diploma or GED required.
• 1–3 years dispatching, call center, or multi-line experience preferred.
• Strong customer service focus and detail orientation required.
• Proficient with Microsoft Office (Word/Excel) and internet skills.
• Ability to multitask and pay close attention to details.

Responsibilities

• Answer and follow up incoming signals, alarms and requests.
• Initiate outbound calls to customers, police agencies and emergency contacts.
• Accurately document accounts to note events or actions.
• Work additional hours to fill open shifts and cover during storms.
• Inform customers of Per Mar Security Services products and services and refer to appropriate departments.
• May be assigned additional duties or special projects by management.

Skills

Detail oriented

Customer service

Multitasking

Communication

Dependable

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Word

Excel

Job description

Overview

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people.

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people.

Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses, including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services, and background checks.

Job Skills / Requirements

Are you detail oriented, customer- focused and looking to help others?

Are you enthusiastic, self-motivated, dependable and looking for a place to grow your skills?

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking motivated people to join our nationally recognized, Five Diamond Certified Monitoring Center!

Dispatchers serve as the life-saving link between residential or business properties and the police, fire and emergency services in local areas.

• Schedule is set days and shifts.
• Days off will be consecutive but these are weekend schedules
• Starting pay is $15 per hour!

No selling or collections required!!!!

Why You Want To Work Here

• Competitive Pay with increases available based on performance
• Great Benefit Package including Health, Dental, Vision, Disability, Life, 401K with match, and Paid Time Off
• Stable company with over 60 years of experience providing security to our communities and continued growth
• Career Advancement opportunities
• Opportunity to make a positive impact in the lives of others while helping protect those in your community

What You’ll Be Doing

• Answer and follow up incoming signals, alarms and requests
• Initiate outbound calls to customers, police agencies and emergency contacts
• Accurately document accounts to note any events that occurred or action taken
• Work additional hours when necessary – fill open shifts and cover during storms.
• When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate departments.
• As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.

What You’ll Need To Do This

• High school diploma or general education degree (GED) is required.
• One to three years dispatching, call center, and/or multi-line phone experience highly preferred.
• Strong customer service focus/skills a must.
• Must be detail-oriented and able to handle multiple tasks.
• Strong computer skills with demonstrated experience in Microsoft Office Suite including Word and Excel. Internet skills required.
• Must submit to a pre-employment background check and drug test.
• Possess the ability to multi-task and pay strong attention to detail.

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan