Customer Care Representative

Per-Mar-Security-Services-1; Davenport (IA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

401K/403b Plan

Job summary

Per Mar Security Services, a Midwest security leader with 2,600+ team members, seeks a customer care professional to support existing electronic security customers. You will handle data updates, billing questions, and service referrals in a fast-paced environment from our Davenport area location.

The role requires a high school diploma or GED, 35 wpm typing, strong customer service, and proficient MS Office skills. Training and growth opportunities are available within a family-owned company.

Qualifications

• Must be able to obtain a specified license to perform work in the security industry according to the rules and regulations prescribed by the State in which the department operates.
• A high school diploma or GED
• Must be able to type at least 35 wpm.
• One to three years basic phone, customer service and/or call center experience preferred.
• Strong customer service focus/skills are a must.
• Must be detail-oriented and able to handle multiple tasks.
• Strong computer skills with demonstrated experience in Microsoft Office Suite including Word and Excel. Internet skills required.
• Must be able to effectively present information in personal and small group situations; i.e.: customers, clients, and other employees in the organization.

Responsibilities

• Gather account data updates, implement and enter into the software.
• Investigate/resolve daily passcode and ‘troublesome’ issues that appear on the daily shift report.
• Handle incoming billing and invoice questions.
• Follow‑up on the account updates to ensure accuracy and expediency.
• Properly and professionally handle customer complaints and issues.
• When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate departments.
• As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.

Skills

Customer service

Typing 35 wpm

MS Office

Phone/call center

Attention to detail

Education

High School Diploma/GED

Tools

Microsoft Office

Excel

Word

Internet skills

Job description

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people.

Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses, including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services, and background checks.

Job Skills / Requirements

The primary purpose of this position and this department is to better serve existing Electronic Security Customers in an accurate and timely manner. This position makes collection calls to existing customers along with other customer account requests.

In this role, you will:

• Gather account data updates, implement and enter into the software.
• Investigate/resolve daily passcode and ‘troublesome’ issues that appear on the daily shift report.
• Handle incoming billing and invoice questions.
• Follow‑up on the account updates to ensure accuracy and expediency.
• Properly and professionally handle customer complaints and issues.
• When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate departments.
• As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.

What you’ll need:

• Must be able to obtain a specified license to perform work in the security industry according to the rules and regulations prescribed by the State in which the department operates.
• A high school diploma or GED
• Must be able to type at least 35 wpm.
• One to three years basic phone, customer service and/or call center experience preferred.
• Strong customer service focus/skills are a must.
• Must be detail-oriented and able to handle multiple tasks.
• Strong computer skills with demonstrated experience in Microsoft Office Suite including Word and Excel. Internet skills required.
• Must be able to effectively present information in personal and small group situations; i.e.: customers, clients, and other employees in the organization.

Compensation:

• Starting at $15 per hour.
• You can make up to $16.75 within the first year, if you’re results driven

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays
• 401K/403b Plan

This job reports to the Customer Care Supervisor