Service Coordinator

Per-Mar-Security-Services-1; Davenport (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacation

Paid Holidays

401K/403b Plan

Educational Assistance

Job summary

Per Mar Security Services is seeking a Service Coordinator to join our Service Dispatch team. In this office-based role, you will schedule and monitor service calls for technicians and maintain excellent customer service for clients and branch teammates.

Based in a fast-paced environment, the position requires strong attention to detail, the ability to multi-task, and clear communication. We support multiple software programs and a collaborative team culture.

Qualifications

• High school diploma or GED required.
• Two years related experience in alarm monitoring or scheduling preferred.
• Strong attention to detail and communication skills.
• Ability to multi-task and work in a team.

Responsibilities

• Schedule service calls and assign duties to technicians.
• Communicate with customers and techs on status of service calls.
• Track and maintain status of calls and tickets.
• Track and report all service work done.
• Refer products and services when appropriate.

Skills

Customer service

Detail oriented

Multi-tasking

Communication skills

Team player

Education

High school diploma or GED

Tools

Scheduling software

CRM software

Job description

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people.

Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses, including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services, and background checks.

Job Skills / Requirements

Do you enjoy working in a fast-paced environment?

Are you customer-service oriented with the ability to multi-task?

We are looking for a detail-oriented, friendly and helpful person to join our Service Dispatch team!

The Service Coordinator will schedule and monitor service calls for service technicians and Electronic Security customers, and provide excellent customer service to our clients and branch teammates. This position is in an office setting, working in a phone queue, both accepting and placing calls to customers and our technicians. You will also be working with multiple software programs.

This position can work from any office in our footprint.

What You'll Be Doing:

• Scheduling of service calls and assignment of job duties for technicians
• Communicate professionally with customers and techs on status of service calls.
• Track, update and maintain status of calls/service tickets in Service Queue and customer accounts.
• Track and report all service work done.
• When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate department.

What You'll Need:

• High school diploma or general education degree (GED) is required
• Two years related experience/training in alarm monitoring or scheduling is preferred and/or two years of service dispatch related work in any industry.
• Strong attention to detail
• Strong Communication skills, both written and spoken
• Ability to interpret notes in accounts and instructions given
• Ability to multi-task and problem solve
• Work cohesively in a team environment

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan, Educational Assistance

This job reports to the Service Dispatch Supervisor