1st-Line IT Support Specialist – Desktop & Peripherals

Colonial Group; Philadelphia (Philadelphia County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits package

Job summary

The Wistar Institute is seeking a Help Desk Analyst to join the Information Technology department. This role provides first-line support for desktops, laptops, printers, phones, and other peripherals across the organization, handling ticketing and Tier 1 issues.

Requirements include an AA/AS or BS in Computer Science (or related), with at least one year of experience supporting Windows, macOS, iOS, and Android, plus Microsoft Office proficiency. Flexibility for after-hours support is expected.

Qualifications

• AA/AS or BS in Computer Science or related education/experience required.
• At least 1 year of experience supporting desktops, laptops, and peripherals.
• At least 1 year of experience with Windows, macOS, iOS, and Android.
• Experience with Microsoft Office Suite required.
• Experience with workstation support required.

Responsibilities

• Provide first-tier support for desktops, laptops, mobile devices, printers, telephones, and related equipment.
• Triaging and resolving day-to-day IT issues via the ticketing system.
• Maintain inventory of IT assets.
• Create and maintain technical documentation.
• Support IT initiatives and projects and communicate progress.

Skills

Customer service

Communication

Troubleshooting

Documentation

Teamwork

Independent working

Education

AA/AS or BS in CS

IT certifications

Tools

Windows

macOS

iOS

Android

Microsoft Office

Active Directory

M365 Administration

VMware

Linux (Ubuntu/CentOS)

Job description

The Wistar Institute is seeking a Help Desk Analyst to join the Information Technology department. This role provides first-line support for desktops, laptops, printers, phones, and other peripherals across the organization, handling ticketing and Tier 1 issues.

Requirements include an AA/AS or BS in Computer Science (or related), with at least one year of experience supporting Windows, macOS, iOS, and Android, plus Microsoft Office proficiency. Flexibility for after-hours support is expected.