1st-Level Technical Support Specialist for CMM Hardware

zeissgroup; Minneapolis (MN); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Paid time off

Job summary

ZEISS is seeking a motivated 1st level technical support specialist to assist customers with CMM hardware and software. This role involves responding to service requests, creating quotations for unplanned services, and performing remote diagnostics to resolve issues quickly.

You will collaborate with service engineers and deployment coordinators to provide technical advice, support quality tools, and report on product issues. Occasional travel (<10%) may be required; compensation includes a performance bonus.

Qualifications

• Associates or technical degree preferred in an engineering or related field.
• 2+ years of experience in technical support or software applications preferred.
• Ability to read electrical schematics is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Provide 1st level technical support for ZEISS CMM hardware and services.
• Create service quotations for unplanned services and assist with quoting.
• Perform remote diagnostics and coordinate with service engineers and deployment teams.
• Escalate issues per company procedures and support management objectives.

Skills

Problem solving

Verbal communication

Written communication

Time management

Customer focus

Multitasking

Education

Associate's degree or technical degree

Tools

SAP

SAP-CRM

MS Office

Job description

ZEISS is seeking a motivated 1st level technical support specialist to assist customers with CMM hardware and software. This role involves responding to service requests, creating quotations for unplanned services, and performing remote diagnostics to resolve issues quickly.

You will collaborate with service engineers and deployment coordinators to provide technical advice, support quality tools, and report on product issues. Occasional travel (<10%) may be required; compensation includes a performance bonus.