Hybrid Technical Support Specialist - CMM Hardware

IQS, Inc.; Minneapolis (MN); Hybrid; USD 65,000 - 82,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation days

Personal days

Sick days

Job summary

Zeiss is seeking a first-level technical support specialist to assist with CMM hardware, handling tickets, remote diagnostics, and documentation in a hybrid Maple Grove, MN location. You will collaborate with service engineers and deployment coordinators, help prepare quotes, and escalate issues per procedures while supporting in transitioning service workflows.

This role includes annual pay range and benefits as described, with opportunities to contribute to process improvements and customer

Qualifications

• 2+ years in technical support or software application
• Strong communication skills and teamwork
• Ability to read electrical schematics is preferred

Responsibilities

• Provide 1st level technical support for Zeiss CMM hardware via tickets
• Collaborate with service engineers and deployment coordinators
• Assist in quoting, documentation, and process transitions
• Escalate issues per procedures and support management objectives

Skills

Technical support

MS Office

Verbal and written communication

Electrical schematics reading

Education

Associates degree or technical diploma in engineering or related field

Tools

SAP

SAP-CRM

Job description

Zeiss is seeking a first-level technical support specialist to assist with CMM hardware, handling tickets, remote diagnostics, and documentation in a hybrid Maple Grove, MN location. You will collaborate with service engineers and deployment coordinators, help prepare quotes, and escalate issues per procedures while supporting in transitioning service workflows.

This role includes annual pay range and benefits as described, with opportunities to contribute to process improvements and customer