10-Week Part-Time Member Care Intern: Call Center

Alabama Credit Union; Tuscaloosa (AL); On-site; USD 19,000 - 25,000; Part time

Job summary

Alabama Credit Union is offering a part-time, 10-week Member Care Intern position at the Tuscaloosa corporate HQ. The role focuses on preparing candidates for future work through education and hands-on experience in a fast-paced call center environment.

The intern will design reports, analyze performance trends, assist with member interactions, and support marketing and branch activities. A strong emphasis on accuracy, teamwork, and community engagement is required.

Qualifications

• A desire to get it right and uphold high service standards with accuracy.
• A proactive attitude with focus on timely, reliable results.
• Friendly, accurate service to members and staff.
• Strong written and verbal communication skills.
• Willing to learn and develop professionally in ten weeks.
• Proficiency in MS Word, Excel, and web-based applications.
• Strong analytical skills and exposure to analytical research.
• Ability to work in an unsystematic, open environment.

Responsibilities

• Design and produce Member Care reports and track call center performance trends.
• Research other call centers and retail businesses to identify opportunities for improvement.
• Attend civic and organizational functions representing Alabama Credit Union.
• Help build a call centre leadership and team-building culture.
• Collaborate with marketing to create measurable social media programs.
• Provide friendly, accurate service to all members and employees.
• Visit area branches and perform other duties for call centre support.
• Intern will assist with check posting on busy mail days.

Skills

Customer service mindset

Strong communication

Punctuality

Attention to detail

Team player

Analytical thinking

Tools

MS Word

MS Excel

Job description

Alabama Credit Union is offering a part-time, 10-week Member Care Intern position at the Tuscaloosa corporate HQ. The role focuses on preparing candidates for future work through education and hands-on experience in a fast-paced call center environment.

The intern will design reports, analyze performance trends, assist with member interactions, and support marketing and branch activities. A strong emphasis on accuracy, teamwork, and community engagement is required.