Member Care Intern

Alabama Credit Union; Tuscaloosa (AL); On-site; USD 19,000 - 25,000; Part time

Job summary

Alabama Credit Union is offering a part-time, 10-week Member Care Intern position at the Tuscaloosa corporate HQ. The role focuses on preparing candidates for future work through education and hands-on experience in a fast-paced call center environment.

The intern will design reports, analyze performance trends, assist with member interactions, and support marketing and branch activities. A strong emphasis on accuracy, teamwork, and community engagement is required.

Qualifications

• A desire to get it right and uphold high service standards with accuracy.
• A proactive attitude with focus on timely, reliable results.
• Friendly, accurate service to members and staff.
• Strong written and verbal communication skills.
• Willing to learn and develop professionally in ten weeks.
• Proficiency in MS Word, Excel, and web-based applications.
• Strong analytical skills and exposure to analytical research.
• Ability to work in an unsystematic, open environment.

Responsibilities

• Design and produce Member Care reports and track call center performance trends.
• Research other call centers and retail businesses to identify opportunities for improvement.
• Attend civic and organizational functions representing Alabama Credit Union.
• Help build a call centre leadership and team-building culture.
• Collaborate with marketing to create measurable social media programs.
• Provide friendly, accurate service to all members and employees.
• Visit area branches and perform other duties for call centre support.
• Intern will assist with check posting on busy mail days.

Skills

Customer service mindset

Strong communication

Punctuality

Attention to detail

Team player

Analytical thinking

Tools

MS Word

MS Excel

Job description

Description

At Alabama Credit Union, we want you to feel good about your future. This placement opportunity is offered through the Member Care Department located at the corporate headquarters in Tuscaloosa, Alabama. The role of the Intern position is to prepare candidates for future work, educational, and citizenship responsibilities through education and experience.

Start Date/Duration

This internship is part-time (approximately 37.5 hours per week) and temporary (10 weeks). The program begins on May 25, 2027 and runs through July 30, 2027. Work hours are Monday-Friday, 8:30-5:00.

The Member Care Intern will...

• Design and produce Member Care reports and create measurable call center performance trends
• Research other call centers and similar retail business to discover opportunities to create an optimum call center experience for Alabama Credit Union members and staff
• Attend civic and organizational functions to represent Alabama Credit Union
• Help build a call centre leadership and call centre team building culture
• Team with marketing to create social media programs where outcomes are measurable
• Provide friendly, accurate service to all members and employees
• Visit area branches and perform other duties necessary for call centre support

The Intern will train for the duties as a telephone and support agent. The Intern will interact with members and credit union employees to assist with member accounts. Interns will also assist with check posting on days that ACU receives a substantial amount of mail.

Requirements

Member Care Intern Qualifications

Successful Candidates Will Display The Following

• A desire to get it right- to uphold ACU's high service standards when working with members and co-workers; to go all-out in completing your work correctly; to perform with a high degree of accuracy and attention to detail; and to fix problems when they occur.
• An "I've got your back" attitude- All our employees should carry out their jobs with the end result on our members and co-workers in mind. We will rely on you to complete projects that benefit our employees and members. You have only ten weeks to learn from us, and we want to know that you can get the most out of it; great punctuality and attendance are expected in order to make this happen.
• A wish to make others smile- Courtesy, tact, and diplomacy; good oral and written communication skills so that you may confidently and competently share knowledge; and good organizational skills will support this.
• Never settling for less- We seek individuals who are pushing the envelope on their own personal and professional development.
• A history of engaging your world- Positively impacting your community through service, and a desire to get involved to create positive experiences for others are advantageous.
• Proficiency in computer applications, including Microsoft Word, Excel, and web-based applications.
• Strong analytical skills and exposure to analytical research
• Must have ability to work in unsystematic, open environment.
• Strong written and verbal communication skills.

Please Note:

Internships are not offered on a first come, first serve basis. We will not reach out to candidates until after the applications close on February 16, 2027. Final offers will be made no later than March 15, 2027.