1.20 Service Desk Specialist

Focused HR Solutions, LLC; Columbia (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Focused HR Solutions, LLC is seeking an IT Service Desk professional for a role based in Columbia, SC, with 50% on-site presence. You will support end users, diagnose hardware and software issues, and manage incidents to restore service quickly.

The ideal candidate communicates clearly with technical teams and users and maintains strong customer service. Responsibilities include recording requests, installing equipment, and supporting desktop/server environments, including Microsoft Office and

Qualifications

• Diagnose and troubleshoot computer and network problems.
• Provide desktop/server support.
• PC setup, config, and deployment.
• Install Microsoft Office and Microsoft 365.
• Communicate clearly with agency technical teams, project staff, and user community.

Responsibilities

• Assist Site Support Manager and Operations Director with end-user projects.
• Diagnose and resolve software and hardware incidents.
• Take ownership of issues and implement temporary or permanent fixes.
• Record, update and document requests in the service desk system.
• Install and configure new IT equipment.
• Maintain first-class customer service.

Skills

Diagnose and troubleshoot problems

Desktop/server support

PC setup, config, deployment

Microsoft Office installation

MS Office 365

Clear communication with teams

Tools

IT service desk system

Job description

Job Description This job is 50% on-site in Columbia, SC

Our direct client has an opening for an IT SERVICE DESK 10955-1

• To assist the Site Support Manager and Operations Director with projects affecting the end user population and devices.
• To diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• To accurately record, update and document requests using the IT service desk system.
• To install and configure new IT equipment.
• To resolve incidents and upgrade different types of software and hardware.
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

IT service desk.

Additional Skills: IT SERVICE DESK

• Ability to diagnose and troubleshoot computer and network problems.
• Desktop/server support.
• PC setup, config, & deployment.
• Microsoft (MS) office installation.
• MS office 365.
• Proficiency configuring and troubleshooting windows operating systems. (Candidate must be able to communicate clearly with the agency technical teams, project staff, and the user community.

• Ability to diagnose and troubleshoot computer and network problems Yes 1 Intermediate Within 6 Months 1 - 2 Years.
• Service Desk Yes 1 Intermediate Within 6 Months 1 - 2 Years.
• PC Setup, Config, & Deployment Yes 1 Intermediate Within 6 Months 1 - 2 Years.