Helpdesk Specialist Entry

AHU Technologies Inc.; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Job summary

AHU Technologies Inc. is seeking an IT Support Specialist to install and configure hardware and software, provide technical assistance to users, and troubleshoot network issues to ensure optimal system performance.

Responsibilities include diagnosing problems with users, maintaining inventories, and providing second‑tier support for PC, server, or mainframe applications. Onsite work and lifting 20 lb are required.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• 1–5 years diagnosing and resolving end user computer/peripheral problems (required 1 year).
• 1–5 years providing second‑tier support to end users, server, or mainframe applications/hardware (required 1 year).
• 1–5 years documenting, tracking, and monitoring end user, server, or mainframe problems (required 1 year).
• Assisting in setup, re‑installation, or replacement of IT equipment (required 1 year).
• Resolving issues and/or troubleshooting issues to supervisor (required 1 year).
• Ability to communicate issues and work in a team environment (required 1 year).
• Knowledge of IT hardware configuration and installation (PCs, monitors setup) (required 1 year).
• Must be willing to work onsite.
• Must be able to lift 20 lb.

Responsibilities

• Respond to and diagnose problems through discussion with users.
• Ensure a timely process through which problems are controlled: problem recognition, research, isolation, resolution, and follow‑up steps.
• Understand and maintain inventory management.
• Provide support to end users on a variety of issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Document, track, and monitor problems to ensure a timely resolution.
• Provide second‑tier support to end users for either PC, server, or mainframe applications or hardware.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or correct the core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Have knowledge of Office 365.
• Maintain user accounts in Active Directory.

Skills

Team communication

Problem diagnosis

Education

Bachelor's degree in IT or related field

Tools

Office 365

Active Directory

Job description

Short Description: Install and configure hardware and software components of computer and network systems. Provide technical support to users, troubleshoot network issues, and perform diagnostic tests to ensure optimal system performance.

Responsibilities

• Respond to and diagnose problems through discussion with users.
• Ensure a timely process through which problems are controlled: problem recognition, research, isolation, resolution, and follow‑up steps.
• Understand and maintain inventory management.
• Provide support to end users on a variety of issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Document, track, and monitor problems to ensure a timely resolution.
• Provide second‑tier support to end users for either PC, server, or mainframe applications or hardware.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or correct the core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Have knowledge of Office 365.
• Maintain user accounts in Active Directory.

Qualifications

• Bachelor’s degree in IT or related field, or equivalent experience.
• 1–5 years diagnosing and resolving end user computer/peripheral problems. Required 1 year.
• 1–5 years providing second‑tier support to end users, server, or mainframe applications/hardware. Required 1 year.
• 1–5 years documenting, tracking, and monitoring end user, server, or mainframe problems. Required 1 year.
• Assisting in setup, re‑installation, or replacement of IT equipment between floors. Required 1 year.
• Resolving issues and/or troubleshooting issues to supervisor. Required 1 year.
• Ability to communicate issues and work in a team environment. Required 1 year.
• Knowledge of IT hardware configuration and installation (PCs, monitors setup). Required 1 year.
• Must be willing to work onsite.
• Must be able to lift 20 lb.

Other Requirements

• Knowledge of Office 365.
• Maintain user accounts in Active Directory.