1.20 Help Desk Support

Focused HR Solutions; Golden (CO); Hybrid; USD 20,664 - 34,440; Full time

Benefits offered by this job

Work from home on Fridays

In-person interview requirement

Job summary

A staffing agency is seeking a Help Desk Support for a temporary position in Golden, Colorado. The role involves providing technical support to end users, resolving issues via telephone and email, and creating user accounts. Candidates must be customer service oriented and have an associate degree or equivalent experience. The position offers the flexibility to work from home on Fridays and requires in-person interviews. Estimated duration is up to 5 months, with a potential extension.

Qualifications

• Provides support to end users on a variety of technical issues.
• Identifies, researches, and resolves technical problems.
• Must have at least 1 year of experience in a related area.

Responsibilities

• Respond to calls and emails for technical support.
• Document and monitor problems to ensure timely resolution.
• Assist with creating and disabling user accounts.

Skills

Customer service oriented

Problem-solving

Communication skills

Teamwork

Technical support

Education

Associate degree in a related area

Tools

Service Now

Microsoft Office

Active Directory

Job description

Temporary position only. Must be local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam.

Our direct client has an opening for a Help Desk Support 62595.

This position is up to 5 months with the option of extension, and the client is in Golden, CO.

Qualifications

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Primary job functions do not typically require exercising independent judgment.
• Answer call center phones in a friendly, helpful, and professional manner.
• Open a ticket for support and provide that support once trained.
• Create new network user accounts per procedure.
• Disable network accounts per procedure.
• Update Microsoft exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team.
• Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
• Adept at asking questions to better support the user with processes and procedures.
• Must be a team player.

Estimated Duration: 05/10/2024 - 10/31/2024
Schedule: 7:30 AM - 4:00 PM
Location: 3500 Illinois Street Suite 2500 Golden, Colorado 80401-0000

Additional Information

• Must be able to work from home on Fridays.
• Must be able to interview in person.
• Must be able to take CJIS certification training/exam.
• Networking TCP/IP Novice (1-3 Years) No
• Operating Systems Windows 9x/2000/XP/NT/Vista/7 No
• Service Desk Ticket System Prefer Service Now experience. Others will be considered if listed. Novice (1-3 Years) Yes
• Adobe Acrobat Novice (1-3 Years) No
• Communication skills both verbal and written Proficient (4-6 Years) Yes
• Learning ability Proficient (4-6 Years) Yes
• Team work Proficient (4-6 Years) Yes
• Active Directory Novice (1-3 Years) Yes
• Microsoft Office Novice (1-3 Years) Yes