Technical Support Representative

Insight Global

Denver (CO)

On-site

USD 30,000 - 34,000

Full time

13 days ago

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Job summary

Insight Global's client, a leading Title Company, is hiring a Desktop Support Technician to service internal users across the Denver metro area, handling onboarding/offboarding, deploying infrastructure, and setting up user accounts. The role involves both remote and on-site support.

Travel and reliable transport required; candidates should have strong communication, hardware troubleshooting skills, and familiarity with real estate software.

Qualifications

2+ years of technical support experience.
Strong communication and customer service skills.
Experience supporting users with Microsoft Office (MS Suite).
Experience with MS Teams chat and meetings.
Hardware troubleshooting for desktops and laptops.
Familiar with ticketing systems.
Willingness to travel within the metro Denver area.
Reliable transportation with a valid driver's license.
Experience with real estate software.

Responsibilities

Respond to and resolve IT tickets for internal users in a timely manner.
Travel around the metro Denver area to service onsite requests.
Assist with onboarding and offboarding and deploy/collect infrastructure.
Support real estate software and MS 365 suite across devices.
Document all activity clearly in the ticketing system.

Skills

Technical Support

Communication Skills

MS Suite

MS Teams

Hardware Troubleshooting

Ticketing Systems

Travel Local

DL Required

Real Estate Software

Job description

Job Description

Insight Globals Client, a top tier Title Company is seeking to hire a Desktop Support Technician to service their internal users. This Desktop Technician will be traveling around the metro Denver area to resolve support tickets in a timely manner and will be responding to onboarding and offboarding needs; deploying and collecting infrastructure, setting up user accounts, etc. This resource will support users both virtually and onsite for various hardware and software support, troubleshooting network connectivity issues and will help with other projects as assigned. The Desktop Tech will maintain clear documentation and efforts in the ticketing system.

Pay Range: $22-25/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements